Mortgage Lead Conversion Specialist

Rate; United States; On-site; USD 31,000 - 52,000; Full time

Job summary

Guaranteed Rate seeks a Customer Connection Associate to be the first contact with clients and support loan officer lead flow in its Consumer Direct Division. You will engage with potential borrowers, answer questions, and move leads toward solutions in a fast-paced team environment.

The role offers base pay of $15.00 per hour, plus a multi-tier bonus plan tied to daily, weekly, and monthly performance. Hours are 8:30 am–8:00 pm EST, with emphasis on service and results.

Qualifications

• Strong communication skills and ability to handle inbound inquiries with professionalism.
• Ability to meet established sales quotas while assisting clients.
• Solid listening skills and comfort with math basics.

Responsibilities

• Reach out to leads to establish contact with customers.
• Handle inbound mortgage questions and convert to sales.
• Overcome objections and provide prompt customer service.
• Support loan officer lead flow and be the first point of contact.

Skills

Lead conversion

Problem solving

Rapport building

Verbal communication

Active listening

Self-motivation

Numerical calculations

Team player

Integrity

Time management

High energy

Job description

Guaranteed Rate seeks a Customer Connection Associate to be the first contact with clients and support loan officer lead flow in its Consumer Direct Division. You will engage with potential borrowers, answer questions, and move leads toward solutions in a fast-paced team environment.

The role offers base pay of $15.00 per hour, plus a multi-tier bonus plan tied to daily, weekly, and monthly performance. Hours are 8:30 am–8:00 pm EST, with emphasis on service and results.