Mortgage IT Technician – Encompass & Support Lead

Lennar Mortgage; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Adoption Assistance

Home Purchase Discounts

Paid time off

Job summary

Lennar Mortgage in Tallahassee, FL seeks an IT Technician II to provide software support for Encompass and related systems, guiding loan processes and workflows for end users across Lennar Mortgage, Lennar, and Lennar Title. The role emphasizes issue resolution, documentation, and customer-focused service.

Ideal candidates have five years in mortgage tech, experience with Encompass, strong communication, and the ability to manage multiple priorities while meeting SLAs.

Qualifications

• Minimum of five years of experience in the mortgage industry.
• Experience with Encompass loan origination system.
• Strong communication and organizational skills.

Responsibilities

• Serve as a primary point of contact for end users requiring assistance with loan-level requests, application functionality, and workflow processes within Encompass and related systems.
• Record, document, and manage all support requests received by email or phone within the ServiceNow ticketing system.
• Maintain consistent and accurate documentation as new workflows, processes, and systems are implemented and communicated to associates.
• Identify recurring or trending issues and recommend process improvements to enhance efficiency, user experience, and service quality.
• Meet established service level agreements while providing complete, accurate, and well-documented resolutions.

Skills

Encompass proficiency

Mortgage industry experience

Communication skills

Organizational skills

Prioritization abilities

Tools

Encompass

Job description

Lennar Mortgage in Tallahassee, FL seeks an IT Technician II to provide software support for Encompass and related systems, guiding loan processes and workflows for end users across Lennar Mortgage, Lennar, and Lennar Title. The role emphasizes issue resolution, documentation, and customer-focused service.

Ideal candidates have five years in mortgage tech, experience with Encompass, strong communication, and the ability to manage multiple priorities while meeting SLAs.