Mortgage Escrow Specialist: Payments & Analysis

Marquette-Savings-Bank; Erie (Erie County); On-site; USD 55,000 - 75,000; Full time

Job summary

Marquette Savings Bank is seeking an Escrow Servicing Specialist in Erie, PA to manage mortgage escrow accounts, ensuring timely tax and insurance payments and accurate analyses. You will handle borrower inquiries, resolve discrepancies, and support back-office servicing tasks in a regulated environment.

The role requires 2–5 years in mortgage servicing or related fields, strong attention to detail, and proficiency with servicing software and MS Office.

Qualifications

• 2-5 years of mortgage servicing, escrow administration, loan servicing, or banking experience preferred.
• Knowledge of mortgage escrow accounting and servicing practices.

Responsibilities

• Process and monitor payments for real estate taxes, homeowners insurance, flood insurance, PMI, and other escrowed items.
• Verify and maintain tracking for continuous insurance coverage on mortgaged properties and follow up on missing policies or lapses in coverage.
• Administer the Force Place Insurance Process (flood and hazard) and ensure lending compliance as per the regulatory guidelines
• Perform annual escrow analyses, identify shortages/deficiencies/surpluses, and prepare borrower notifications.
• Calculate and implement escrow payment adjustments.
• Respond to customer inquiries regarding escrow accounts, tax payments, insurance premiums, and escrow analyses.
• Process customer escrow election change requests (adding or canceling escrow accounts)
• Research and resolve borrower complaints and servicing issues.
• Maintain tax service and insurance vendor relationships.
• Ensure compliance with RESPA, CFPB servicing regulations, investor guidelines, and internal policies while maintaining accurate servicing records and documentation.

Skills

Mortgage servicing

Customer service

Analytical skills

Attention to detail

Communication

Education

High school diploma

Associate/Bachelor preferred

Tools

Mortgage servicing systems

Microsoft Office

Job description

Marquette Savings Bank is seeking an Escrow Servicing Specialist in Erie, PA to manage mortgage escrow accounts, ensuring timely tax and insurance payments and accurate analyses. You will handle borrower inquiries, resolve discrepancies, and support back-office servicing tasks in a regulated environment.

The role requires 2–5 years in mortgage servicing or related fields, strong attention to detail, and proficiency with servicing software and MS Office.