Mortgage Escrow Management Specialist

SECU; Linthicum (MD); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

401k with company matching

Paid time off

Job summary

SECU in Linthicum, MD is seeking an Escrow Management Specialist to handle escrow processing and ensure timely disbursement for taxes, insurance, PMI, and related fees. You will work with vendors and lending units to resolve exceptions and support member inquiries.

The role requires a strong customer service orientation, attention to SLAs, and the ability to work in a team and independently. Onsite training at our Linthicum headquarters is required for 90 days.

Qualifications

• High School Degree or equivalent required.
• 2 years of escrow experience, specifically with Tax, Insurance, and/or PMI Premium Payments, required.
• Demonstrated knowledge of Homeowner’s Protection Act, preferred.
• Knowledge of lender requirements regarding Flood Insurance, preferred.
• Demonstrated knowledge of Annual Escrow Disclosure and impact on monthly mortgage payment, preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook), required.

Responsibilities

• Handle escrow processing transactions to ensure accurate and timely disbursement of escrow funds for real property tax, homeowners and flood insurance, and PMI.
• Interact with insurance and tax vendors to resolve exceptions affecting day-to-day processing.
• Provide member inquiries support as an escrow subject matter expert and collaborate with lending units in loan servicing.

Skills

Strong communication

Problem-solving

Analytical skills

Teamwork and independence

Education

High School Degree

Tools

Microsoft Office

Excel

Word

Outlook

Job description

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

Please note: This person will need to be onsite at our Linthicum, MD Headquarters their first 90 days of employment for training and then one day per week once training is complete.

What you will do:

The Escrow Management Specialist will be part of our dynamic Real Estate Servicing Team. The Escrow Management Specialist will perform all escrow processing transactions to ensure accurate and timely disbursement of escrow funds for Real Property Tax, Homeowners and Flood Insurance, and Private Mortgage Insurance. This position will work directly with insurance and tax vendors to resolve any exceptions that impact day-to-day processing. The Escrow Management Specialist will be considered a subject matter expert and assist our members with inquiries on the escrow account. Strong customer service and time management skills are essential for this position, as they are needed to support both direct and indirect channels in response to business needs for SECU. In addition, team members will also cross collaborate with related lending units in all aspects of loan servicing.

The Escrow Management Specialistadheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:

• Track and disburse Mortgage Escrow Payments to ensure compliance with federal and state regulations to include Tax, Insurance, PMI, Ground Rent, Front Foot.
• Communicate with members regarding their Escrow Account including changes to the payment amount, payment history, and PMI Removal.
• Track Delinquent and Past Due Tax and Insurance Premiums to prevent negative member and lender impact.
• Analyze and review reports and data to resolve issues and maintain tax and insurance information with vendors based on procedures and with management oversight.

Additional Responsibilities may include:

• Perform Annual Escrow Analysis Validation.
• Review accounts for PMI Termination.
• Perform scheduled validation of insurance policies to ensure sufficient insurance coverage is in place.
• Create, format, and publish Excel spreadsheets for GL reconciliation and other reporting duties.
• Additional job-related projects and duties as assigned by management.

What We Need from You:

Education and Experience Requirements

• High School Degree or equivalent required
• 2 years of experience in escrow experience, specifically with Tax, Insurance, and/or PMI Premium Payments, required.
• Demonstrated knowledge of Homeowner’s Protection Act, preferred.
• Knowledge of lender requirements regarding Flood Insurance, preferred.Demonstrated knowledge of Annual Escrow Disclosure and impact on monthly mortgage payment, preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook), required.
• Strong communication skills, both verbal and written.
• Strong problem-solving ability and analytical skills.
• Ability to understand and execute tasks within the Service Level Agreements (SLAs), preferred.
• Ability to adjust to shifting priorities.
• Ability to work in a team and independently.

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to lift up to 25 pounds

Compensation Information: Offers will be commensurate with experience and education.

• Hourly Rate: Min. $21.35- Max. $32.02
• Other Compensation Includes:
• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• 401k plan with company matching
• Generous sick, vacation and personal leave

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.