Mortgage Early Default Counselor

LMCU; Grand Rapids (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Health coverage (medical, dental, and视

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Mortgage Early Default Counselor in Grand Rapids to help preserve assets by managing delinquent mortgages, collecting payments, and mitigating losses. You will educate members on payment obligations, contact delinquent borrowers by phone and mail, and document loan activity while following established policies and regulatory guidelines.

Candidates with 1–3 years of relevant experience and a valid driver’s license are encouraged to apply; this is a fully

Qualifications

• 1–3 years of relevant experience in similar or related roles.
• Valid driver’s license and ability to drive as required for the role.
• Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy.
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations.
• Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels.

Responsibilities

• Educate members on the benefits of fulfilling their mortgage payment obligations.
• Contact delinquent members via telephone and written correspondence to resolve delinquent loan issues.
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
• Research and prepare documentation, handle mortgage accounts following established guidelines and policies.
• Maintain compliance with LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD collections policies.

Skills

Interpersonal skills

Customer engagement

Communication

Problem solving

Attention to detail

Job description

Primary Location: 5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Employee Status: Full-Time

Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer that puts people first can make in your career and life.

About this position:

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union's assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

What you'll do:

• Educate members of the benefits of fulfilling their mortgage payment obligations
• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
• Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.

What you'll bring:

• 1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
• Valid driver's license and ability to drive as required for the role
• Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
• Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

LMCU is an Equal Opportunity Employer