Mortgage Default Processor

HNE; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

HNE in Jacksonville, FL seeks a Mortgage Default Processor to support default and foreclosure workflows. You will work with client representatives, internal teams, and partners to ensure matters are processed accurately, timely, and in line with procedures.

Key duties include reviewing and processing loan, case, and property documentation; entering data into systems; monitoring deadlines and queues; and escalating issues when needed.

Qualifications

• Experience with mortgage default processing preferred.
• Attention to detail and accuracy.
• Strong organizational and time-management skills.

Responsibilities

• Process mortgage default, foreclosure, bankruptcy, and post-sale matters per procedures.
• Review, prepare, and maintain loan, case, property, and legal documentation.
• Enter accurate information in applicable systems and monitor deadlines.
• Gather required information, resolve routine issues, and escalate complex cases.
• Communicate with client representatives and internal teams to obtain and verify information.
• Provide timely updates on assigned matters and collaborate with attorneys, vendors, and departments.

Job description

The Mortgage Default Processor provides administrative and processing support for mortgage default and foreclosure-related activities. This role works with client representatives, internal teams, and business partners to ensure assigned matters are processed accurately, timely, and in accordance with established procedures and requirements.

This position may support activities involving foreclosure, bankruptcy, post-sale processes, and other mortgage default servicing functions. Responsibilities include reviewing and processing documentation, maintaining case information, monitoring deadlines, researching discrepancies, supporting quality and compliance requirements, and escalating issues when appropriate.

Key Responsibilities

Default Processing & Case Management

• Process assigned mortgage default, foreclosure, bankruptcy, and post-sale matters according to established procedures and requirements.
• Review, prepare, and maintain loan, case, property, and legal documentation.
• Ensure accurate information is entered and maintained in applicable systems.
• Monitor deadlines, work queues, and outstanding requirements.
• Gather required information, resolve routine issues, and escal…

Research, Financial & Quality Processing

• Process high-volume documents, transactions, and account information, including payment histories, invoices, fees, taxes, and property-related information.
• Research loan, property, title, and account information to identify and resolve discrepancies.
• Review documentation for completeness, accuracy, and consistency.
• Perform quality-control reviews and follow applicable operational, regulatory, privacy, and compliance requirements.
• Identify potential issues or risks and escal…

Client & Team Support

• Communicate with client representatives and internal personnel to obtain, verify, and clarify information.
• Respond to routine requests and provide timely updates on assigned matters.
• Communicate professionally with attorneys, vendors, clients, and internal departments.
• Collaborate with team members and other operational groups to ensure matters are processed accurately and efficiently.
• Escalate complex or unusual issues requiring additional guidance.