Mortgage Default Client Solutions Consultant II

Intercontinental Exchange (ICE); Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Mortgage Default Consultant to act as a client-facing liaison, shaping system scope and objectives aligned with client business plans.

You will provide technical consulting on complex projects, document requirements, analyze impacts, and assist in test planning and execution across ICE Mortgage Technology. The role requires 5+ years in mortgage servicing, 4+ years in analytical/technical consulting, and strong communication skills to engage technical and

Qualifications

• Bachelor's degree or equivalent combination of education, training, or work experience.
• 5+ years of mortgage industry experience.
• 4+ years of analytical and/or technical consulting experience.
• Experience in a technical client-facing role.
• Experience with Intercontinental Exchange (ICE) products, services, and capabilities.
• Prior Mortgage Servicing experience required.
• Default domain knowledge: Loss Mitigation, Collections, Delinquency, Modifications, MI Delinquency Reporting, REO, etc.

Responsibilities

• Act as liaison between end-users and IT during consulting projects to meet client requirements.
• Research and document client needs, technology, or regulations related to system design or enhancements affecting multiple platforms.
• Analyze system impacts on client environments and recommend best practices and technology changes.
• Assist client in writing test plans and test cases to ensure enhancements meet client needs and maintain application integrity.
• Conduct system, integration, readiness, and acceptance testing; travel to client sites as needed.
• Provide training to clients and support personnel on enhancements, new systems, or procedures.
• Carry out other related duties as assigned.

Skills

Analytical skills

Communication skills

Client-facing experience

Time management

Education

Bachelor's degree

Tools

ICE Mortgage Technology

Job description

Intercontinental Exchange, Inc. seeks a Mortgage Default Consultant to act as a client-facing liaison, shaping system scope and objectives aligned with client business plans.

You will provide technical consulting on complex projects, document requirements, analyze impacts, and assist in test planning and execution across ICE Mortgage Technology. The role requires 5+ years in mortgage servicing, 4+ years in analytical/technical consulting, and strong communication skills to engage technical and