Mortgage Debt Recovery & Customer Care Specialist

BSI Financial Services; Irving (TX); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Life insurance

401K with company matching

PTO 17 days

9 holidays

Zusammenfassung

BSI Financial Services is seeking a Customer Contact Specialist to recover payments on delinquent accounts (1–90 days) and provide a positive experience for customers with inbound inquiries. You will review account activity, ask questions to assess payment ability, and document conversations.

You’ll stay up to date with FDCPA and mortgage industry regulations to ensure compliant handling of all interactions. The role requires multitasking, accurate typing, and professional communication.

Qualifikationen

• High school diploma or equivalent is required.
• Proficiency with Microsoft Office and Google applications.
• Experience in customer service, debt collection, mortgage banking, or telecommunications is preferred.
• Prior debt collection experience is preferred.
• Knowledge of applicable debt collection laws and FDCPA is preferred.

Aufgaben

• Make outbound collections calls professionally to recover payments.
• Handle inbound customer service calls with courteous, solution-focused communication.
• Verify and document account details, balances, and escrow changes.
• Offer payment options (phone, web, ACH) and arrange feasible plans.
• Identify financial hardship and guide appropriate repayment actions.
• Negotiate payment plans and follow up on arrangements.
• Respond to emails promptly and maintain professional tone.
• Maintain records of contacts and conversations in the required systems.
• Ensure compliance with laws and internal policies.

Kenntnisse

Active listening

Problem solving

Time management

Clear communication

Phone etiquette

Negotiation

Patience

Stress management

FDCPA knowledge

Teamwork

Adaptability

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Google applications

Jobbeschreibung

BSI Financial Services is seeking a Customer Contact Specialist to recover payments on delinquent accounts (1–90 days) and provide a positive experience for customers with inbound inquiries. You will review account activity, ask questions to assess payment ability, and document conversations.

You’ll stay up to date with FDCPA and mortgage industry regulations to ensure compliant handling of all interactions. The role requires multitasking, accurate typing, and professional communication.