Mortgage Loan Officer

Citizens Bank; West Hartford (CT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Job summary

Citizens Bank in West Hartford, Connecticut is seeking a dedicated Mortgage Loan Officer to help clients achieve their financial goals through personalized service. In this role, you will generate mortgage applications, maintain a strong network of referrals, and meet sales objectives while providing outstanding customer service.

Ideal candidates will have a strong background in residential mortgage sales, with documented loan volumes and excellent communication skills. Join a company committed to growth and community involvement.

Qualifications

• Preferred BA/BS degree or equivalent experience in residential mortgage sales.
• Two plus years of retail residential mortgage sales experience.
• Documented residential mortgage loan volume of $8 million in the past 12 months.

Responsibilities

• Deliver outstanding customer service.
• Achieve sales goals by developing positive customer experiences.
• Develop and expand customer relationships.

Skills

Relationship building

Customer service

Sales skills

Communication

Attention to detail

Education

BA/BS degree or equivalent experience

Experience in residential mortgage sales

Job description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short‑and‑long‑term financial goals.

Become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens is honored to be a top Lender in the Mortgage sector and is passionate about growing our market share in the states we currently operate. We are currently hiring dedicatedMortgage Loan Officers who proactively identify, build and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business related development opportunities, community efforts to promote home ownership and professional organizations. You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gathering any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.

Primary responsibilities include

• Go above and beyond for customers - Aspire to deliver outstanding customer service
• Drive sales through service - Achieve sales and referral goals by developing a positive customer experience
• Build book of business - Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success
• Maximize personal productivity - Desire to improve personal efficiency through attention to detail, self‑motivation, and adaptability to achieve branch and personal goals
• Grow your own capabilities - Actively participate in opportunities to expand knowledge, influencing and interpersonal skills

Qualifications, Education, Certifications and/or Other Professional Credentials

• BA/BS degree preferred or equivalent experience in residential mortgage sales
• Two plus years of retail residential mortgage sales experience
• Documented residential mortgage loan volume in the past 12 months of $8 million (minimum)
• Established relationships with local referral networks
• Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences
• Strong computer skills and experience using laptop technology
• Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. This sales role is commission‑based. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.