Mortgage Customer Service Pro

First American Financial Corporation; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

First American (India) is a GCC of the First American Financial Corporation. We are seeking a Customer Service Representative in Jacksonville, FL to handle inquiries, verify accounts, and provide timely solutions. Class Start Date: January 2027. Regular Shift: Monday–Friday, 11:00 a.m.–8:00 p.m.

ET; one Saturday every four weeks; overtime may be required. Training lasts three weeks (9:00 a.m.–6:00 p.m. ET). A background and credit check are required where permitted by law.

Qualifications

• Minimum 1 year of call center or customer service experience.
• Strong communication and interpersonal skills.
• Ability to navigate multiple computer systems.
• High school diploma or equivalent is required.

Responsibilities

• Resolve customer inquiries with timely resolutions.
• Research and analyze mortgage account information across systems.
• Verify and update customer contact and account information.
• Escalate complex issues to managers or other teams.
• Document customer interactions with clear notes.
• Assist with billing questions and coordinate with relevant departments.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Multi-system navigation

Education

High school diploma

Job description

First American (India) is a GCC of the First American Financial Corporation. We are seeking a Customer Service Representative in Jacksonville, FL to handle inquiries, verify accounts, and provide timely solutions. Class Start Date: January 2027. Regular Shift: Monday–Friday, 11:00 a.m.–8:00 p.m.

ET; one Saturday every four weeks; overtime may be required. Training lasts three weeks (9:00 a.m.–6:00 p.m. ET). A background and credit check are required where permitted by law.