Mortgage Servicing Support Specialist

First American Title Company; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO

Stock purchase plan

Job summary

First American Title Company is seeking candidates for a customer service role in the United States. You will handle mortgage account inquiries, troubleshoot issues, and provide accurate information while maintaining a positive customer experience.

The role requires navigating multiple systems, meeting regulatory requirements, and contributing to team goals. Training and background checks apply; pay range starts at $20–$22 per hour with typical schedule Monday–Friday, ET times.

Qualifications

• At least 1 year of related experience in a call center or customer service environment.
• Mortgage servicing, financial services, or other related industry experience preferred.
• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to navigate multiple computer systems and screens while assisting customers.
• Strong attention to detail and the ability to maintain accurate account documentation.
• Basic math and problem-solving skills.
• Ability to research information, analyze customer concerns, and determine appropriate next steps.

Responsibilities

• Resolve customer inquiries by speaking directly with customers to understand needs, answer questions, troubleshoot, and provide timely resolutions.
• Research & analyze mortgage account information across multiple systems to investigate questions and determine solutions.
• Verify and update customer contact and account information to maintain accurate records.
• Implement solutions based on established procedures and resources.
• Escalate complex issues to managers or other teams for resolution.
• Document all customer interactions with clear, concise notes.
• Investigate and follow through on customer concerns with internal teams to resolve issues timely.
• Assist with billing questions and coordinate with Collections or other departments when needed.
• Identify additional products and services relevant to the customer.
• Support service and compliance goals by meeting call-handling, quality, and regulatory requirements.

Skills

Customer service

Communication

Multi-system navigation

Attention to detail

Education

High school diploma or equivalent

Job description

First American Title Company is seeking candidates for a customer service role in the United States. You will handle mortgage account inquiries, troubleshoot issues, and provide accurate information while maintaining a positive customer experience.

The role requires navigating multiple systems, meeting regulatory requirements, and contributing to team goals. Training and background checks apply; pay range starts at $20–$22 per hour with typical schedule Monday–Friday, ET times.