Mortgage Customer Experience Specialist (Hybrid)

Clayton Homes; Alcoa (TN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical & Dental

Vision

401(k) match

PTO & parental leave

Tuition assistance

Wellness programs

Hybrid work environment

Job summary

Vanderbilt Mortgage and Finance, Inc. is hiring a Call Center Agent for a hybrid position in Maryville, TN. The role focuses on servicing non-delinquent loans with a world-class customer experience via phone and online interactions.

You will handle a high volume of inbound calls and live chats, assist with escrow and payment questions, and collaborate with collections and welcome call teams. The company offers strong benefits and professional growth opportunities.

Qualifications

• Call center experience preferred.
• Bilingual Spanish skills beneficial for callbacks.

Responsibilities

• Handle inbound customer calls and 50–70 inbound calls daily.
• Handle 10–20 live chats and assist customers with mortgage payments and online accounts.
• Coordinate with collections and welcome call teams as needed.
• Ensure compliance with regulations and company guidelines.

Skills

Call center experience

Bilingual (English/Spanish)

Customer service mindset

Job description

Vanderbilt Mortgage and Finance, Inc. is hiring a Call Center Agent for a hybrid position in Maryville, TN. The role focuses on servicing non-delinquent loans with a world-class customer experience via phone and online interactions.

You will handle a high volume of inbound calls and live chats, assist with escrow and payment questions, and collaborate with collections and welcome call teams. The company offers strong benefits and professional growth opportunities.