Mortgage Counseling & Field Inspection Specialist

Rhode Island Housing; Providence (RI); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Parking stipend

Paid time off

Flexible work hours

Education reimbursement

Onsite fitness classes

Job summary

RIHousing is seeking a Default Counselor-Inspect in Providence, RI, for the Loan Servicing Department. The role combines fieldwork with in-office collaboration to manage mortgage delinquency, property conditions, and foreclosure-related activities.

The position requires at least three years in mortgage collections and counseling, knowledge of major loan programs, and strong negotiation and communication skills. A bilingual candidate is preferred; hybrid work in Providence is available.

Qualifications

• Three years’ experience in mortgage collections and counseling.
• Knowledge of GNMA, FNMA, FHLMC, and FHA/VA insured loans and foreclosure/eviction processes.
• Strong negotiations, communications, and organizational skills.
• Ability to work independently with good time management.
• Bilingual ability (Spanish or Portuguese) preferred.

Responsibilities

• Administer the collections process in compliance with policies and investor requirements, including delinquency reporting.
• Conduct borrower outreach through property visits to determine cause of default and provide counseling.
• Perform property inspections and report findings for referral to the Default Supervisor.
• Attend foreclosure sales and eviction hearings as the RI Housing representative.
• Coordinate with vendors, municipal staff, utility companies and borrowers to ensure access to properties.
• Record time-sensitive documents at municipalities across the state.
• Maintain accurate documentation and monitor loan statuses.
• Support cross-training and special projects as assigned.

Skills

Mortgage collections

Counseling

Negotiations

Time management

Education

Associate's degree in business administration or related field

Job description

RIHousing is seeking a Default Counselor-Inspect in Providence, RI, for the Loan Servicing Department. The role combines fieldwork with in-office collaboration to manage mortgage delinquency, property conditions, and foreclosure-related activities.

The position requires at least three years in mortgage collections and counseling, knowledge of major loan programs, and strong negotiation and communication skills. A bilingual candidate is preferred; hybrid work in Providence is available.