Mortgage Content Strategist & Writer

Nashville Public Radio; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Content Writer and Strategist to strengthen mortgage content quality, consistency, and scalability across the organization. You will lead content planning, governance, and performance optimization across email, SMS, social, newsletters, and educational materials.

The role emphasizes collaboration with product, legal, and compliance to ensure high-quality, compliant content that aligns with business priorities and drives customer engagement.

Qualifications

• Three+ years writing experience.
• Experience in mortgage content strategy and digital marketing.
• Strong editing and storytelling skills with attention to detail.
• Experience managing multi-channel content programs.
• Ability to influence across teams.
• Familiarity with CMS platforms and marketing automation.

Responsibilities

• Creative Direction & Development: Write mortgage marketing emails, newsletters, SMS, social campaigns, and educational assets; review content from writers and contributors; translate complex mortgage information into clear content.
• Content Strategy & Planning: Develop content strategy, messaging framework, and channel plans; maintain a centralized content calendar; identify content needs and gaps; conduct audits for prioritization.
• Content Governance & Standards: Maintain content standards, guidelines, templates, and review processes; ensure content meets quality, compliance, accuracy and brand requirements; promote consistent voice.
• Performance Measurement & Optimization: Monitor engagement metrics and implement data-driven improvements; pursue industry awards for mortgage content.
• Cross-Functional Collaboration: Partner with product, legal, compliance, and creative teams; participate in planning cycles and reviews; ensure content supports automation and personalization.

Skills

Mortgage content writing

Content strategy

Multi-channel campaigns

Editing & storytelling

Cross-functional collaboration

AI-assisted content

Tools

CMS platforms

Marketing automation

Content production workflows

Job description

Intercontinental Exchange, Inc. is seeking a Content Writer and Strategist to strengthen mortgage content quality, consistency, and scalability across the organization. You will lead content planning, governance, and performance optimization across email, SMS, social, newsletters, and educational materials.

The role emphasizes collaboration with product, legal, and compliance to ensure high-quality, compliant content that aligns with business priorities and drives customer engagement.