Mortgage Content Strategist & Writer

Nashville Public Radio; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Content Writer and Strategist to craft mortgage marketing content and lead a unified content strategy across email, SMS, social, newsletters, and educational materials.

You will partner with product, legal, and compliance to ensure scalable, high-quality content aligned with business priorities. Responsibilities include directing creative development, maintaining a content calendar, governance, and measuring performance with data-driven improvements

Qualifications

• Three plus years of writing experience.
• Experience in content strategy for mortgage or digital marketing.
• Strong writing, editing, and storytelling skills.
• Experience managing multi-channel content programs.
• Strong communication and collaboration across teams.
• Familiarity with CMS, automation, and content workflows.
• Familiarity with AI for content generation with brand voice and compliance.

Responsibilities

• Creative Direction & Development: Write mortgage marketing content for emails, newsletters, SMS, social campaigns, and assets.
• Review content produced by writers, designers, and contributors.
• Translate complex mortgage information into clear, accessible content.
• Develop the content strategy, messaging framework, and channel-specific plans.
• Maintain a centralized content calendar across campaigns, automated workflows, and marketing initiatives.
• Identify content needs, gaps, and opportunities across the mortgage lifecycle.
• Conduct ongoing content audits to support prioritization and continuous improvement.
• Content Governance & Standards: Maintain guidelines, templates, and review processes.
• Ensure content meets quality, compliance, accuracy, and brand requirements.
• Promote consistent voice and messaging across teams and channels.
• Performance Measurement & Optimization: Monitor engagement metrics and data-driven improvements.
• Cross-Functional Collaboration: Partner with product, legal, compliance, and creative teams to align content with business goals.

Skills

Content writing

Content strategy

Editing

Cross-functional collaboration

CMS platforms

Marketing automation

AI content generation

Storytelling

Communication

Tools

CMS platforms

Marketing automation systems

Job description

Intercontinental Exchange, Inc. is seeking a Content Writer and Strategist to craft mortgage marketing content and lead a unified content strategy across email, SMS, social, newsletters, and educational materials.

You will partner with product, legal, and compliance to ensure scalable, high-quality content aligned with business priorities. Responsibilities include directing creative development, maintaining a content calendar, governance, and measuring performance with data-driven improvements