Small Business Specialist 3 - Rochester, MN

U.S. Bank; Rochester (MN); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Minnesota is seeking a results-oriented professional to deliver exceptional customer service and provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5M.

You will actively deepen existing relationships and develop new opportunities through business development activities. By blending digital tools with strong human connections, you will grow revenue, collaborate with branch partners, and refer clients to Business Banking or other

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically 3+ years of customer service, consultative sales and/or prospecting experience.

Responsibilities

• Provide excellent customer service in line with U.S. Bank Core Values.
• Offer comprehensive financial solutions to small businesses with $500K–$2.5M annual revenue.
• Grow relationships through outbound calling and business development activities.
• Combine digital tools with personal relationships to serve business customers.
• Conduct outside prospecting and sales activities to meet revenue targets.

Skills

Customer service

Sales

Prospecting

Relationship building

Education

Bachelor's degree

Tools

CRM systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

• Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values.
• Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities.
• Combines digital tools with strong human connections to offer solutions to business customers.
• This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals.
• Other responsibilities include account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment.
• Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients and other business line partners.
• Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically three or more years of customer service, consultative sales and/or prospecting experience

Preferred Skills/Experience

• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• Basic knowledge of cash flow management and business credit underwriting
• Effective written and verbal communication skills and can convey business recommendations in an effective manner

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $30.76 - 37.60

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.