Consumer Servicing Specialist

Us Bank; Owensboro (KY); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability leave

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Consumer Servicing Specialist to provide administrative and operational support for consumer servicing functions that fall outside standard processing workflows. This role focuses on processing-related tasks and does not involve direct customer interaction.

The successful candidate will handle rejected payments, hardship relief maintenance, and other servicing exceptions in a fast-paced environment, ensuring accuracy and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Four or more years of experience in business and general office environment.
• Experience in banking, financial services, loan servicing, payment processing, or operations environments.
• Experience performing research, exception processing, reconciliation, or data maintenance activities.

Responsibilities

• Perform administrative and operational processing activities supporting consumer servicing functions.
• Research and resolve payment-related exceptions and operational discrepancies.
• Process rejected payments, payment returns, lockbox payments, and other servicing exceptions.
• Complete data entry, data maintenance, and recordkeeping activities with a high level of accuracy.
• Track, compile, and maintain operational reports and documentation.
• Ensure compliance with internal policies, procedures, regulatory requirements, and quality standards.
• Identify and elevate issues, risks, and processing concerns as appropriate.
• Partner with team members and business partners to support operational objectives and service level expectations.
• Maintain productivity and quality standards while managing multiple priorities.
• Support business continuity activities as needed.

Skills

Independent work

Prioritization

Problem solving

Analytical skills

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Consumer Servicing Specialist provides administrative and operational support for consumer servicing functions that fall outside standard processing workflows. This role supports the Special Servicing and Exceptions team and is responsible for processing payment-related exceptions, conducting research, maintaining records, performing data entry, and ensuring adherence to internal policies and regulatory requirements. The position is primarily processing-focused and does not involve direct customer interaction.

The successful candidate will work in a fast-paced operational environment managing a variety of servicing activities, including rejected payments and transactions, hardship payment relief maintenance, payment returns, lockbox payments, and other exception processing functions.

Responsibilities

• Perform administrative and operational processing activities supporting consumer servicing functions.


• Research and resolve payment-related exceptions and operational discrepancies.


• Process rejected payments, payment returns, lockbox payments, and other servicing exceptions.


• Complete data entry, data maintenance, and recordkeeping activities with a high level of accuracy.


• Track, compile, and maintain operational reports and documentation.


• Ensure compliance with internal policies, procedures, regulatory requirements, and quality standards.


• Identify and elevate issues, risks, and processing concerns as appropriate.


• Partner with team members and business partners to support operational objectives and service level expectations.


• Maintain productivity and quality standards while managing multiple priorities.


• Support business continuity activities as needed.

Basic Qualifications

- High school diploma or equivalent

- Four or more years of experience in business and general office environment

Preferred Skills/Experience

• Experience in banking, financial services, loan servicing, payment processing, or operations environments.


• Experience performing research, exception processing, reconciliation, or data maintenance activities.


• Demonstrated ability to work independently and manage priorities effectively.


• Strong problem-solving and analytical skills.


• Experience working in a production or process-driven environment.

**This role has in-office expectation of 60% of your appointed time at the posted hub location.**

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)




• Basic term and optional term life insurance




• Short-term and long-term disability




• Pregnancy disability and parental leave




• 401(k) and employer-funded retirement plan




• Paid vacation (from two to five weeks depending on salary grade and tenure)




• Up to 11 paid holiday opportunities




• Adoption assistance




• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $20.00 - $24.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.