Mortgage & Consumer Lending Advisor

Virginia Credit Union; Roanoke (VA); On-site; USD 46,641 - 56,003; Full time

Job summary

Virginia Credit Union is seeking an on-site contact center representative to handle incoming consumer and mortgage applications in line with credit union policies and regulations. You will proactively contact members to strengthen relationships, answer inquiries, enter applications accurately, and promote lending products and services.

The role requires strong communication, teamwork, and adherence to policies, with ongoing training in BSA, OFAC, and Information Security to meet performance

Qualifications

• High school diploma required; college courses in lending are a plus.
• Experience with consumer loans and mortgage products preferred.
• Must be actively registered with the Nationwide Mortgage Licensing System (NMLS).
• Experience in a high-volume public contact position at a credit union or other financial institution.

Responsibilities

• Consistently and accurately discuss first mortgage and consumer loan products.
• Explore member financial needs and make recommendations to help achieve goals.
• Enter all loan applications accurately and completely.
• Prepare consumer loan applications for disbursement.
• Answer incoming calls and perform account inquiries and transactions.
• Use cross-selling techniques to discuss additional products and services.
• Contribute to team and department performance.
• Meet/exceed individual, team, and department metrics.
• Comply with enterprise policies including Risk Management.
• Complete required enterprise training including BSA, OFAC, and Information Security.
• Report Risk Management policy violations.

Skills

Customer service

Communication skills

Lending knowledge

Regulatory compliance

Computer skills

High-volume call handling

Team mentorship

Confidentiality

Problem solving

Time management

Adaptability

Loan policy knowledge

Education

High school diploma

College degree preferred

NMLS registration

Experience in financial lending

Job description

Virginia Credit Union is seeking an on-site contact center representative to handle incoming consumer and mortgage applications in line with credit union policies and regulations. You will proactively contact members to strengthen relationships, answer inquiries, enter applications accurately, and promote lending products and services.

The role requires strong communication, teamwork, and adherence to policies, with ongoing training in BSA, OFAC, and Information Security to meet performance