Mortgage Collections Specialist

Planet Home; United States; Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Disability insurance

401(k)

Holidays

Descripción de la vacante

Planet Home Lending, LLC is seeking a Mortgage Collections Specialist to manage a delinquent loan collection program within established guidelines and procedures to minimize delinquencies in the mortgage portfolio.

The role requires inbound/outbound calls, negotiating payment arrangements, documenting collection history, and collaborating with the Mitigation Department to determine the best course of action. This is a full-time position in a standard office setting.

Formación

• High school diploma or equivalent required
• One year of call center collections experience required
• Mortgage collections experience required
• Excellent verbal and written communication skills
• Strong problem-solving and negotiation abilities
• Ability to work in a fast-paced, team-oriented environment

Responsabilidades

• Monitor standard collection procedures to minimize delinquencies
• Assist mortgagors in bringing loans current via inbound/outbound calls
• Set payment arrangements per guidelines and policy
• Document and maintain online collection history
• Refer to Mitigation Department when the borrower cannot bring the loan current
• Maintain quality call standards and meet daily call goals
• Stay updated on investor rules and requirements
• Perform other duties as assigned

Conocimientos

Courteous interpersonal skills

Effective listening

Data entry skills

Analytical and negotiating skills

Team collaboration

Problem solving

Verbal and written communication

Windows applications

Flexibility in hours

Educación

High school diploma or equivalent

Herramientas

Microsoft Windows

Descripción del empleo

Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!

Job Summary

The Mortgage Collections Specialist ("Loan Counselor/Mitigation Coordinator") is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts.

Essential Duties and Responsibilities

• Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
• Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
• Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
• Document and maintain on-line collection history detailing events to bring the loan current.
• These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current.
• Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
• Maintain up to date knowledge and adhere to investor rules and requirements.
• Performs other duties as assigned.

Position Requirements

• EducationHigh school diploma or equivalent
• ExperienceOne year of call center collections experience required
• Mortgage collections experience required
• Courteous, tactful and assertive interpersonal skills
• Demonstrates effective listening skills
• Data Entry Skills
• Strong analytical and negotiating skills
• Ability to work well on a team and focus on results
• Ability to research and resolve problems effectively
• Functional/Technical SkillsExcellent verbal and written communication skills with strong interpersonal skills
• Possess strong problem-solving skills
• Ability to work effectively in a demanding, team-oriented, and fast-paced environment
• Working experience within a call center
• Experience working with Microsoft Windows applications
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Environmental/Physical Demands

Standard office environment unless otherwise stated.

Benefits

• Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance.
• We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays.
• In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.