Mortgage Closing Manager

FirstBank; Franklin (TN); Hybrid; USD 90,000 - 110,000; Full time

Job summary

FirstBank is seeking a Mortgage Closing Department leader, remote eligible within the TN, KY, AL, GA footprint. You will guide Closers, Funders, and ICD Specialists, ensuring compliant, timely closings while coordinating with title companies and lenders.

Strong leadership and mortgage experience are essential. Ideal candidates will have a background in mortgage closing operations, regulatory knowledge, and the ability to drive process improvements in a regional setting.

Qualifications

• Must have strong communication and leadership abilities with experience overseeing mortgage closing staff.
• Understanding of lending industry trends and mortgage product types (FHA, USDA, Conventional) is expected.

Responsibilities

• Direct day-to-day management, attendance, training, hiring, recruiting, and performance reviews for all closing department staff (Closers, Funders, ICD Specialists).
• Interface with title companies, clients, real estate agents, mortgage loan officers, and lenders to ensure successful closes.
• Oversee mortgage loan closings to elevate service levels for customers.
• Participate in the Regional Operations Center (ROC) Leadership Team and promote ROC goals.
• Manage the ROC closing pipeline and communicate to keep teams informed for successful closings.
• Ensure compliance with lender underwriting guidelines and federal/state regulations in loan files and closing documents.
• Review and improve closing processes to maintain accurate loan files and statements.
• Foster an inclusive, high-performing team culture through feedback, development, and recognition.

Skills

Communication skills

Supervision

Math

Customer service

Organization

Respectful demeanor

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Description

Position at FirstBank

This position is remote eligible but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA

Essential Duties and Responsibilities

• Direct day-to-day management, attendance, training, hiring, recruiting, and performance reviews for all closing department staff which includes Closers, Funders and ICD Specialists.
• Interface professionally with title companies, clients, real estate agents, mortgage loan officers, and mortgage lenders to ensure a successful close.
• Elevate service levels for customers by overseeing all mortgage loan closings.
• Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards and vision of the ROC within your team.
• Manage the ROC closing pipeline. Proactively communicate to ensure all teams are informed and prepared for a successful closing.
• Ensure future salability and quality control of residential mortgage loans and refinances by adhering to all lender underwriting guidelines and federal and state regulations
• Examine and implement closing processes as required to maintain accurate loan files, settlement statements, and closing documents
• Additional Responsibilities
• Additional Responsibilities
• Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership through communication, performance management, development and recognition of staff
• Manage the team by hiring, coaching, training and providing direction to team members through feedback to support personal development and ongoing improvement

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High school diploma or equivalent required - Bachelor’s degree preferred
• 5 years experience in mortgage closing
• Management experience in operations is needed
• Understanding of lending industry trends and various mortgage products such as FHA, USDA, Conventional, etc. is needed
• Exceptional communication, supervision, math, customer service, and organization skills are required

Skills And Abilities

• Exceptional communication, supervision, math, customer service, and organization skills are required
• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.