Mortgage Closing & Funding Operations Lead

Pylon; Sterling (VA); On-site; USD 250,000 - 380,000; Full time

Job summary

Pylon is building a software-driven closing and funding platform to automate the mortgage process. As Head of Closing & Funding, you will bring the operating expertise of a high-volume lender into the system.

You will own the controls, exceptions, quality standards, and domain knowledge that allow Product and Engineering to automate more of the closing process safely over time. You will lead closing and funding operations, partner with underwriting, product, and engineering, and shape the

Qualifications

• Significant mortgage closing and/or funding leadership experience.
• Experience operating at 250 to 300+ loans per month, ideally more.
• Strong preference for wholesale lending experience.
• Deep understanding of closing operations, documents, settlement, and funding workflows.
• Demonstrated ability to improve process, quality, or throughput.
• Comfortable making domain knowledge explicit enough for technical teams to encode.

Responsibilities

• Own closing and funding domain expertise from clear-to-close through funding.
• Identify repetitive coordination, document, settlement, and funding work that should be automated or eliminated.
• Translate closing workflows, state and settlement nuances, and expert judgment into product requirements and operating rules.
• Build human-review queues, controls, SLAs, and escalation paths for unsupported or exceptional cases.
• Reduce redraws, funding delays, defects, and unnecessary manual touches.
• Establish metrics for automated workflow coverage, exception rates, cycle time, quality, and manual intervention.
• Partner closely with Underwriting, Account Management, Post-Closing, Product, and Engineering.
• Build the expert operations layer required as volume grows.

Skills

Mortgage closing leadership

High-volume loans

Wholesale lending

Process optimization

Job description

Pylon is building a software-driven closing and funding platform to automate the mortgage process. As Head of Closing & Funding, you will bring the operating expertise of a high-volume lender into the system.

You will own the controls, exceptions, quality standards, and domain knowledge that allow Product and Engineering to automate more of the closing process safely over time. You will lead closing and funding operations, partner with underwriting, product, and engineering, and shape the