Post-Closing Operations Architect — Scale & Automation

Pylon; Sterling (VA); On-site; USD 190,000 - 260,000; Full time

Job summary

Pylon is building a software-driven post-closing platform in the United States. As Head of Post-Closing, you will own controls, deficiency management, quality standards, and domain knowledge to automate tracking and delivery workflows for funded loans.

You will partner with Product and Engineering to scale operations, reduce rework, and establish KPIs. This role demands leadership in a fast-paced mortgage environment and a passion for end-to-end process excellence.

Qualifications

• Significant mortgage post-closing leadership experience at a scaled lender.
• Strong preference for wholesale mortgage experience.
• Experience handling substantial monthly funded-loan volume.
• Deep understanding of post-close document, deficiency, collateral, quality, and delivery workflows.
• Demonstrated ability to build controls, reduce rework, and identify root causes.
• Comfortable making domain expertise explicit enough for technical teams to encode.

Responsibilities

• Own post-closing domain expertise from funding through downstream readiness.
• Define the controls and checks that determine whether a funded loan is complete and ready for the next stage.
• Translate deficiency patterns, collateral requirements, document rules, and post-close judgment into product requirements and operating rules.
• Build human-review queues, SLAs, and escalation paths for true exceptions.
• Establish KPIs for deficiencies, defects, cure time, manual touches, completeness, and automated workflow coverage.
• Create feedback loops with Closing, Underwriting, Processing, Account Management, Product, and Engineering to eliminate recurring defects upstream.
• Help automate document tracking, reconciliation, deficiency detection, and downstream delivery workflows.
• Build the expert operations and QA layer required as volume grows.

Job description

Pylon is building a software-driven post-closing platform in the United States. As Head of Post-Closing, you will own controls, deficiency management, quality standards, and domain knowledge to automate tracking and delivery workflows for funded loans.

You will partner with Product and Engineering to scale operations, reduce rework, and establish KPIs. This role demands leadership in a fast-paced mortgage environment and a passion for end-to-end process excellence.