Head of Mortgage Processing & Automation

Pylon; Sterling (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

Pylon is building software-driven mortgage processing platform and seeking a Head of Processing to own the operating model, exceptions, and domain knowledge required to drive automation safely and accurately.

You will partner with Account Management, Underwriting, Product, and Engineering to translate workflows into product requirements, establish SLAs, and reduce manual touches while increasing throughput.

Qualifications

• Significant mortgage processing leadership experience at a scaled lender.
• Wholesale mortgage experience preferred.
• Experience operating at hundreds or thousands of loans per month.
• Strong analytical and operational judgment.
• Proven ability to improve throughput, quality, cycle time, or workflow design.
• Comfortable making implicit operational knowledge explicit enough for technical teams to encode.

Responsibilities

• Own processing domain expertise from submission through underwriting readiness.
• Identify repetitive processing work that should be standardized, automated, or eliminated.
• Translate processing workflows, edge cases, and expert judgment into product requirements and operating rules.
• Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases.
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage.
• Partner closely with Account Management, Underwriting, Product, and Engineering.
• Diagnose root causes behind aging, rework, bottlenecks, and automation failures.
• Build training and operating systems for the human exception layer as volume grows.

Skills

Mortgage processing leadership

Analytical skills

Operational judgment

Cross-functional collaboration

Process automation mindset

Job description

Pylon is building software-driven mortgage processing platform and seeking a Head of Processing to own the operating model, exceptions, and domain knowledge required to drive automation safely and accurately.

You will partner with Account Management, Underwriting, Product, and Engineering to translate workflows into product requirements, establish SLAs, and reduce manual touches while increasing throughput.