Mortgage Business Development Manager

Metro Bank; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Discretionary annual bonus

Generous holiday allowance

Healthcare

Pension scheme

Life assurance

Colleague discounts

Career progression opportunities

Job summary

Metro Bank is seeking an experienced Intermediary Mortgage Sales BDM to foster relationships with mortgage intermediaries across a defined post code area. You will handle daily queries, plan events, and work with Telephony and Face-to-Face BDMs to ensure SLAs are met.

The role requires excellent mortgage product and policy insight, regulatory knowledge, and strong relationship and account management skills, with a track record in intermediary panels.

Qualifications

• Business to Business sales experience preferably within the Intermediary Mortgage Market, either as a BDM or Telephone BDM.
• Excellent mortgage product and policy insight.
• Up to date knowledge of compliance and mortgage regulation.
• Relationship and account management skills.
• Experience managing a defined panel of Intermediaries within financial services with a track record of success.

Responsibilities

• Deal with daily queries from intermediaries on new and existing cases.
• Develop, maximise and nurture intermediary relationships within a specific post coded area.
• Collaborate with Telephony and Face to Face BDM to meet SLAs for intermediary contacts via a strategic contact plan.
• Attend, plan and deliver intermediary events alongside roundtable and platform presentations.
• Maintain strong knowledge of Metro Bank mortgage products, lending policy and services, and the wider UK mortgage market.
• Plan and organise intermediary panel and diary management while delivering excellent service.

Skills

Intermediary relationships

Mortgage product knowledge

Communication skills

Event planning

Education

CeMAP (desirable)

Job description

• Deal with daily queries from intermediaries on new and existing cases
• Develop, maximise and nurture intermediary relationships within a specific post coded area
• Work collaboratively with a Telephony; Face to Face BDM to ensure all SLAs are delivered to your intermediary contacts, via an effective and well thought through contact strategy
• Attend, plan and deliver intermediary events alongside roundtable and platform presentations.
• Maintain a strong knowledge and awareness of Metro Bank mortgage products, lending policy and services, alongside that of the wider UK mortgage market
• Plan and organise intermediary panel and diary management, whilst providing amazing service to our customer base.
  Business to Business Sales experience preferably within the Intermediary Mortgage Market, either as a BDM or Telephone BDM.
• Excellent mortgage product and policy insight.
• Up to date knowledge of compliance and mortgage regulation.
• Relationship and account management skills.
• High standards of personal performance in day-to-day execution of tasks.
• Proven advanced communication skills across a range of stakeholders.
• Previous experience of managing a defined panel of Intermediaries within the financial services sector, demonstrating a track record of success.
• CeMAP Qualification desirable
  At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!