Mortgage Broker Concierge - Smooth Loan Closings

HomeXpress Mortgage Corp; Santa Ana (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

HomeXpress Mortgage Corp is seeking a Broker Concierge to provide a high-touch service experience to brokers. This role serves as a key liaison, ensuring efficient loan processes from submission to closing.

Ideal candidates will have a strong background in mortgage processing, exceptional communication skills, and a focus on customer service. The position requires a High School Diploma and a minimum of 5 years of relevant experience.

Qualifications

• 5+ years of mortgage processing experience emphasizing customer service.
• Strong knowledge of GSE guidelines, FHA, VA, and TRID regulations.

Responsibilities

• Act as the primary liaison between brokers, Account Executives, and Underwriters.
• Ensure timely reviews of condition submissions to Underwriters.
• Oversee communication throughout the loan manufacturing process.

Skills

Strong communication and problem‑solving skills

Ability to multitask in a fast‑paced environment

Customer‑focused mindset

Detail‑oriented

Education

High School Diploma or equivalent

Tools

Loan origination platforms

Job description

HomeXpress Mortgage Corp is seeking a Broker Concierge to provide a high-touch service experience to brokers. This role serves as a key liaison, ensuring efficient loan processes from submission to closing.

Ideal candidates will have a strong background in mortgage processing, exceptional communication skills, and a focus on customer service. The position requires a High School Diploma and a minimum of 5 years of relevant experience.