Mortgage Banking Officer

First-Service-Bank; Conway (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Clothing stipend

Development opportunities

Friendly work environment

Job summary

First Service Bank in Conway, AR is seeking a Mortgage Banking Officer to build relationships and grow our mortgage business. You will originate loans, guide borrowers through applications, and work with processors, underwriters, and other teammates to ensure timely, compliant processing.

You will develop referral networks, manage a live pipeline, and stay current on product options, investor guidelines, and regulations while delivering exceptional customer service.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Demonstrated experience in mortgage loan origination or related lending.
• Ability to develop referral relationships, generate business opportunities, and manage an active mortgage loan pipeline.
• Working knowledge of mortgage lending products, borrower qualification requirements, disclosures, and investor guidelines.
• Active NMLS registration and other credentials required for assigned mortgage lending activities.
• Proficiency in Microsoft Word, Excel, and mortgage lending systems.
• Strong sales, relationship-building, and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Attention to detail, sound judgment, and commitment to regulatory compliance.
• Ability to work independently while collaborating with internal teams and referral partners.
• Willingness to participate in community events, market activities, and professional development opportunities.

Responsibilities

• Develop and maintain relationships with prospective borrowers, real estate professionals, referral partners, and community contacts.
• Originate mortgage loans in accordance with approved bank programs, lending guidelines, and regulatory requirements.
• Guide borrowers through the mortgage application process, helping them understand available financing options and next steps.
• Evaluate borrower information and documentation to identify appropriate mortgage financing solutions.
• Maintain an active mortgage loan pipeline, monitor application progress, and communicate with customers throughout the lending process.
• Partner with mortgage processors, underwriters, closers, and other team members to support accurate and timely loan processing.
• Ensure mortgage applications, disclosures, and supporting documentation are complete and submitted within required timeframes.
• Develop new business through community involvement, relationship building, and market outreach.
• Collaborate with First Service Bank branches to identify mortgage opportunities and strengthen internal referral relationships.
• Recognize opportunities to connect customers with additional banking products and services.
• Maintain accurate loan records and comply with applicable lending regulations, investor guidelines, and bank policies.
• Participate in ongoing professional development, product training, and mortgage banking initiatives.

Skills

Mortgage loan origination

Relationship-building

Sales

Customer service

Communication

Organization

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Mortgage lending systems

Job description

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs .

Mortgage Banking Officer

First Service Bank | Mortgage Banking Department

Location: Conway, Arkansas

Build Relationships. Open Doors. Make Homeownership Happen!

Are you passionate about helping people achieve their homeownership dreams? Do you enjoy building relationships, growing your business, and making a meaningful impact in your community?

First Service Bank is looking for a motivated, relationship-driven Mortgage Banking Officer to join our growing team!

At First Service Bank, we believe banking is about more than transactions. It's about people, relationships, and creating opportunities that make a difference.

We're looking for someone who combines mortgage lending knowledge with a passion for customer service, business development, and helping borrowers navigate one of life's biggest financial decisions.

What You'll Do

As a Mortgage Banking Officer, you'll help customers explore home financing opportunities while developing strong relationships with referral partners, community members, and fellow bankers.

You'll play an important role in growing our mortgage business while delivering the personalized service First Service Bank is known for.

Your responsibilities will include:

• Develop and maintain relationships with prospective borrowers, real estate professionals, referral partners, and community contacts.
• Originate mortgage loans in accordance with approved bank programs, lending guidelines, and regulatory requirements.
• Guide borrowers through the mortgage application process, helping them understand available financing options and next steps.
• Evaluate borrower information and documentation to identify appropriate mortgage financing solutions.
• Maintain an active mortgage loan pipeline, monitor application progress, and communicate with customers throughout the lending process.
• Partner with mortgage processors, underwriters, closers, and other team members to support accurate and timely loan processing.
• Ensure mortgage applications, disclosures, and supporting documentation are complete and submitted within required timeframes.
• Develop new business through community involvement, relationship building, and market outreach.
• Collaborate with First Service Bank branches to identify mortgage opportunities and strengthen internal referral relationships.
• Recognize opportunities to connect customers with additional banking products and services.
• Maintain accurate loan records and comply with applicable lending regulations, investor guidelines, and bank policies.
• Participate in ongoing professional development, product training, and mortgage banking initiatives.

What We're Looking For:

We're looking for someone who enjoys connecting with people, takes ownership of their results, and understands the importance of delivering an exceptional lending experience.

Qualifications:

• High school diploma or GED required; bachelor's degree preferred.
• Demonstrated experience in mortgage loan origination or related lending.
• Ability to develop referral relationships, generate business opportunities, and manage an active mortgage loan pipeline.
• Working knowledge of mortgage lending products, borrower qualification requirements, disclosures, and investor guidelines.
• Active NMLS registration and other credentials required for assigned mortgage lending activities.
• Proficiency in Microsoft Word, Excel, and mortgage lending systems.
• Strong sales, relationship-building, and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Attention to detail, sound judgment, and commitment to regulatory compliance.
• Ability to work independently while collaborating with internal teams and referral partners.
• Willingness to participate in community events, market activities, and professional development opportunities.

What Makes You a Great Fit?

You might be a great fit for this role if:

• You enjoy helping individuals and families achieve their homeownership goals.
• You have a natural ability to build relationships and earn people's trust.
• You're motivated by results but never lose sight of the customer experience.
• You understand the importance of accuracy, compliance, and follow-through.
• You enjoy networking, developing referral partnerships, and creating new business opportunities.
• You're comfortable managing a pipeline while keeping borrowers informed every step of the way.
• You believe success comes from strong relationships, teamwork, and doing what's right for the customer.

Why First Service Bank?

At First Service Bank, we're proud of the relationships we've built with our customers, communities, and associates.

When you join our team, you'll have the opportunity to contribute to a growing mortgage banking department while working alongside people who value collaboration, integrity, and exceptional service.

We believe in supporting our associates, encouraging professional growth, and providing opportunities to make a difference.

Must be available to work full-time Mondays through Fridays on-site.

Why Join Us?This position comes with a first-class, comprehensive benefits package, including:

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurancefor less than $75.00 per month!
• Clothing stipendsto keep you looking sharp and professional.
• Professional and personal development opportunitiesto help you grow and advance in your career.
• Friendly Environment: Work with a professional team in a welcoming banking atmosphere.

To learn more about our amazing benefits, visit: www.firstservicebank.com/careers

First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Ready to Make Homeownership Happen?

If you're an experienced lending professional who enjoys building relationships, growing your business, and helping customers achieve their financial goals, we'd love to connect with you!

Bring your expertise, your passion for people, and your drive to succeed. Let's build something great together!