Morning Shift Supervisor — Fast-Paced Café Leader

Clark Holdings, Inc. / Tim Hortons; Village of Corfu (NY); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Tim Hortons in Corfu, NY is seeking a friendly, energetic Shift Supervisor for full-time mornings (5am-3pm) including weekends to oversee restaurant operations. You will supervise staff, expedite orders when needed, and ensure a clean, well-run facility that delivers great customer service.

Reporting to the Restaurant Manager, you will lead hourly employees, manage scheduling, uphold health and safety standards, and drive sales while maintaining Tim Hortons standards.

Qualificações

• High school diploma or GED; must be at least 18 years old.
• Minimum of 3 months previous food service management experience.
• ServSafe Manager Certified.
• Strong problem-solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.
• Action and results-oriented mindset.
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
• Excellent communication skills (written, verbal, composure).

Responsabilidades

• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre-screen and interview employees to fill various openings.
• Support the restaurant's training program and ensure employees have the necessary tools and support.
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary.
• Stay updated on health and safety regulations and employment legislation.

Conhecimentos

Leadership

Customer service

Communication

Time management

Problem solving

Teamwork

Attention to detail

Staff training

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Tim Hortons in Corfu, NY is seeking a friendly, energetic Shift Supervisor for full-time mornings (5am-3pm) including weekends to oversee restaurant operations. You will supervise staff, expedite orders when needed, and ensure a clean, well-run facility that delivers great customer service.

Reporting to the Restaurant Manager, you will lead hourly employees, manage scheduling, uphold health and safety standards, and drive sales while maintaining Tim Hortons standards.