Morning Guest Service Representative

Home2 Suites by Hilton - Centennial, CO; Centennial (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking hotel where you will be the first point of contact for guests. As a Morning Guest Service Representative, you will play a crucial role in creating a welcoming atmosphere, ensuring smooth check-in and check-out processes, and addressing guest needs promptly. This position offers opportunities for growth and a supportive work environment, making it ideal for those passionate about hospitality. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you to shine in the hospitality industry.

Benefits

Competitive Pay

Paid Time Off

Employee Rate Discounts for Hotel Stays

Team Work Environment

Opportunities for Growth

Qualifications

• Must maintain regular attendance and comply with hotel rules.
• Ability to stand and move throughout the front office area for extended periods.

Responsibilities

• Greet guests promptly and warmly, providing information about hotel amenities.
• Handle cash, make change, and balance the house bank.
• Complete registration by inputting and retrieving guest information.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Summary

We are looking for a Morning Guest Service Representative/Front Desk Clerk (7:00am-3:00pm) responsible for greeting and welcoming guests to the hotel, completing check-in and check-out processes, accommodating special requests, and following established procedures.

Benefits

• Competitive Pay
• Paid Time Off
• Employee Rate Discounts for Hotel Stays
• Team Work Environment
• Opportunities for Growth

Responsibilities

1. Greet guests promptly and warmly, providing information about hotel amenities and local attractions.
2. Verify credit cards, handle cash, make change, and balance the house bank. Accept and record payments.
3. Complete registration by inputting and retrieving guest information, confirming details, and assigning rooms.
4. Answer phones clearly, take messages, and communicate with guests. Retrieve mail and packages as requested.
5. Close guest accounts at check-out, ensuring guest satisfaction and resolving any issues promptly.
6. Record guest comments or complaints and offer assistance to resolve problems.
7. Perform additional duties as assigned.

Requirements and Qualifications

• Must maintain regular attendance.
• May require working varying schedules and holidays.
• Must comply with hotel rules and regulations.
• High school diploma or equivalent, or related experience.
• Ability to stand and move throughout the front office area for extended periods.
• Maintain a professional appearance.

About Us

American Hospitality Management, Inc. (AHM) is a nationwide, award-winning hospitality management group servicing hotels, resorts, and extended stays. We foster a creative, collaborative environment where team members support and assist each other.

We are an equal opportunity employer and prohibit discrimination/harassment regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.