Morning Guest Experience Associate

Clark Holdings Inc. / Tim Hortons; Town of Amherst (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Clark Holdings Inc. is seeking friendly and energetic Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY.

The role covers morning shifts (6am-2pm) and involves greeting guests, taking orders, and ensuring high-quality service in a fast-paced setting. Responsibilities include delivering outstanding customer service, processing food orders, cleaning public spaces, and preparing food and beverages.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Clark Holdings Inc. is seeking friendly and energetic Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY.

The role covers morning shifts (6am-2pm) and involves greeting guests, taking orders, and ensuring high-quality service in a fast-paced setting. Responsibilities include delivering outstanding customer service, processing food orders, cleaning public spaces, and preparing food and beverages.