Morning Front Desk Associate — Gym Customer Service

IFH CT OPERATIONS, INC; Town of Greece (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits (Medical, Dental, VIsn

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate for the Greece, NY club. The role emphasizes greeting members, handling calls, processing payments, and delivering friendly service in a fast-paced fitness retail environment.

Minimum qualifications include 18+ years, a high school diploma or equivalent, and six months of face-to-face retail customer service or one year of fitness experience. Flexible morning shifts and weekend availability are required.

Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

multi-tasking

customer service

initiative

flexible schedule

communication

energetic

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate for the Greece, NY club. The role emphasizes greeting members, handling calls, processing payments, and delivering friendly service in a fast-paced fitness retail environment.

Minimum qualifications include 18+ years, a high school diploma or equivalent, and six months of face-to-face retail customer service or one year of fitness experience. Flexible morning shifts and weekend availability are required.