Gym Front Desk Associate - Part-Time, Flexible Hours Perks

Planet Fitness; Latham (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Company contribution towards health &

Paid Time Off benefits

Free Black Card membership

Job summary

Planet Fitness in Latham, NY is seeking a part‑time Front Desk Associate to greet members, handle check-ins and payments, answer questions, and promote gym programs with a friendly, professional demeanor.

The role emphasizes customer service in a busy club environment, with a rotating schedule and opportunities to contribute to member satisfaction. A high school diploma is required and prior retail or fitness experience is preferred.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Job description

Planet Fitness in Latham, NY is seeking a part‑time Front Desk Associate to greet members, handle check-ins and payments, answer questions, and promote gym programs with a friendly, professional demeanor.

The role emphasizes customer service in a busy club environment, with a rotating schedule and opportunities to contribute to member satisfaction. A high school diploma is required and prior retail or fitness experience is preferred.