Lead Front Desk Associate — Gym Guest Experience Leader

Planet Fitness; New York; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid time off

Free Black Card

Fitness incentives

Job summary

Planet Fitness in Camillus, NY is hiring a Front Desk Associate for evenings and weekends. You will greet members, handle check-ins, process payments, and promote amenities while delivering friendly service in a fast-paced gym environment.

The role requires a High School diploma or equivalent, 6 months customer service in retail, and the ability to stand, lift up to 50 lbs, and work a flexible schedule. Competitive pay with benefits options for full-time staff.

Qualifications

• 18+ years old and legally eligible to work in the US.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service in retail or 1 year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly and acknowledge all members.
• Provide courteous telephone service and accurate information.
• Resolve customer concerns with strong communication and problem solving.
• Maintain club cleanliness for up to 50% of the shift.
• Accept payments, give change and issue receipts.
• Promote products and promotions to customers to drive revenue.
• Answer questions about policies in a clear, friendly manner.
• Stand in as the authoritative figure when GM/ASM unavailable.
• Perform club opening/closing duties and end-of-day metrics reporting.
• Coaching and follow-up with staff as needed.

Skills

Multitasking

Decision making

Initiative

Flexible schedule

Customer service

Energetic

Problem solving

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Camillus, NY is hiring a Front Desk Associate for evenings and weekends. You will greet members, handle check-ins, process payments, and promote amenities while delivering friendly service in a fast-paced gym environment.

The role requires a High School diploma or equivalent, 6 months customer service in retail, and the ability to stand, lift up to 50 lbs, and work a flexible schedule. Competitive pay with benefits options for full-time staff.