Extreme Weather Shelter Site Staff - Snohomish (69745)

Volunteers Of America Western Washington; Everett (WA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Vacation time

Sick time

Holidays: 9 paid + 2 floating

Medical/Dental/Vision

HSA

FSA medical & dependent care

Employee Assistance

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers Of America Western Washington is seeking on-call shelter staff to respond to activation notices and manage overnight shelter operations in Everett, WA. You will set up, run, and close shelters, support guest check-in and safety, and document activities with confidentiality.

The role requires strong communication, de-escalation, and problem-solving skills, with a commitment to serving individuals facing homelessness and related challenges.

Qualifications

• Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.
• Commitment to serving people experiencing homelessness and related needs.
• Ability to maintain professional boundaries and stay awake during overnight shifts.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, and incident documentation accurately, promptly, and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.
• Maintain guest and program confidentiality.
• Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.
• Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Skills

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

De-escalation

Tools

Microsoft Word

Excel

Email

Web portals

Job description

Job Details

Job Details: Job Location: Lombard Building - Everett, WA 98201, Position Type: On Call, Education Level: Not Specified, Salary Range: $25.02 - $27.12 Hourly, Job Shift: Any, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

Principal Activities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the specific activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, and incident documentation accurately, promptly, and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.
• Maintain guest and program confidentiality.
• Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.
• Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Benefits

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

Qualifications

: We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

• Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.
• Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.
• Ability to maintain professional boundaries.
• Ability to remain awake and alert during overnight shifts.
• Ability to respond to on-call assignments during extreme weather.
• Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.