Monogramming Specialist: Embroidery & Quality Control

Pottery Barn Kids; Manhattan Beach (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Pottery Barn Kids is seeking a Monogrammer to personalize items and ensure guest orders are accurate. You will match embroidery to specifications, inspect items for quality, and perform routine maintenance on embroidery machines.

This full-time role requires 1–2 years of retail or customer service experience, high attention to detail, and the ability to work on the sales floor. Pay ranges from $18.00 to $20.00 per hour, with benefits as part of Williams-Sonoma, Inc.

Qualifications

• High school diploma (or equivalent) preferred.
• 1-2 years retail sales experience (specialty retail preferred).
• 1-2 years customer service experience.
• Proven ability to prioritize and handle multiple tasks simultaneously.

Responsibilities

• Monogrammer will select items for personalization and match guest orders.
• Monogrammer must have high attention to detail and ensure needle and threading matches guest specifications.
• Monogrammer must assess embroidered items for any frayed threading and assure quality before items are picked up by guest.
• Monogrammer must be comfortable performing routine maintenance and upkeep on embroidery machine.

Skills

Retail sales experience

Customer service experience

Attention to detail

Education

High school diploma

Job description

Pottery Barn Kids is seeking a Monogrammer to personalize items and ensure guest orders are accurate. You will match embroidery to specifications, inspect items for quality, and perform routine maintenance on embroidery machines.

This full-time role requires 1–2 years of retail or customer service experience, high attention to detail, and the ability to work on the sales floor. Pay ranges from $18.00 to $20.00 per hour, with benefits as part of Williams-Sonoma, Inc.