Monitoring Coordinator: Customer Ops & Billing

Koorsen Fire and Security; Indianapolis (IN); On-site; USD 26,000 - 48,000; Full time

Job summary

Koorsen Fire and Security in Indianapolis, IN is seeking an experienced Monitoring Coordinator to join our team and help drive excellence in the fire and security industry. The role focuses on activating monitored accounts, invoicing customers, and providing professional support to branches, sales teams, and clients.

The position requires strong communication, multitasking, and discretion, with a background in administration and customer service.

Qualifications

• 1+ years of administrative experience in a service industry.
• Pass drug and background screenings.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to handle confidential and sensitive information with discretion.
• Strong work ethic and ability to work both as a team member and independently.
• Ability to multi-task in a fast-paced environment across multiple systems.
• Previous industry experience in monitoring roles is preferred.
• Previous customer service experience.

Responsibilities

• Build and activate monitored accounts via branch personnel and CMS.
• Assist branch personnel with testing and validation of communicator signals.
• Accurately generate and disseminate monitoring invoices for customers.
• Provide administrative support and basic alarm operational assistance via email and phone to customers, sales teams, and branches in a professional manner.
• Conduct regular monitoring and billing account audits for billing and contact information accuracy.
• Ensure customer data and billing changes are timely and accurate.
• Provide above-average customer support in an empathic, helpful, and positive manner.
• Attend Koorsen-led continuous education and training on product lines.
• Demonstrate a desire for professional growth through provided developmental training.
• Demonstrate an understanding of and follow safety regulations and practices.
• Follow Koorsen policies, procedures, and core values and represent Koorsen professionally.
• Assist in other roles and responsibilities as assigned by the manager.

Job description

Koorsen Fire and Security in Indianapolis, IN is seeking an experienced Monitoring Coordinator to join our team and help drive excellence in the fire and security industry. The role focuses on activating monitored accounts, invoicing customers, and providing professional support to branches, sales teams, and clients.

The position requires strong communication, multitasking, and discretion, with a background in administration and customer service.