Monitoring Coordinator

KOORSEN FIRE & SECURITY INC.; Indianapolis (IN); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Health package

Annual bonus

Life insurance

401k

Paid holidays

PTO

Tuition reimbursement

Career growth

Job summary

Koorsen Fire & Security Inc. in Indianapolis, IN is hiring an experienced Monitoring Coordinator to join our team.

The role focuses on building and activating monitored accounts, testing signals, generating invoices, and providing professional customer support across branches and sales teams. The successful candidate will have at least 1 year of administrative experience in a service industry, strong communication skills, proficiency with Microsoft Office, and the ability to handle confidential

Qualifications

• 1+ years of administrative experience in a service industry.
• Pass drug and background screenings.
• Strong verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to handle confidential and sensitive information with discretion.
• Strong work ethic and ability to work both independently and in a team.
• Excellent multi-tasking skills in a fast-paced environment.
• Previous industry experience in similar monitoring roles.

Responsibilities

• Build and activate monitored accounts via branch personnel and CMS.
• Assist branch personnel with testing and validation of communicator signals.
• Accurately generate and disseminate monitoring invoices for customers.
• Provide administrative support and basic alarm operational assistance via email and phone to customers, sales teams, and branches.
• Conduct regular monitoring and billing account audits for billing and contact information accuracy.
• Ensure customer data and billing changes are timely and accurate.
• Provide an above-average level of customer support in an empathic, helpful, and positive manner.
• Attend Koorsen-led continuous education and training on new and existing product lines.
• Demonstrate a desire for professional growth through provided developmental training.
• Follow Koorsen policies, procedures, and core values at all times.
• Assist in other roles and responsibilities as assigned by the manager.

Skills

Administrative experience

Communication

Discretion

Microsoft Suite

Teamwork and independence

Multi-tasking

Monitoring industry experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active - Regular full-time Indianapolis, IN, US

3 days ago Requisition ID: 4326

Salary Range: $19.00 To $35.00 Hourly

Becoming the leader in the fire and security industry takes talent—yours. We are hiring an experienced Monitoring Coordinator in Indianapolis, IN, to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you’re up for the challenge, we want to hear from you!

At Koorsen, we don’t provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

Salary $19 - $35 / hour, depending on experience.

Responsibilities

• Build and activate monitored accounts via branch personnel and CMS
• Assist branch personnel with testing and validation of communicator signals
• Accurately generate and disseminate monitoring invoices for customers
• Provide administrative support and basic alarm operational assistance via email and phone to customers, sales teams, and branches in a professional manner
• Conduct regular monitoring and billing account audits for billing and contact information accuracy
• Ensure customer data and billing changes are timely and accurate
• Provide an above-average level of customer support in an empathic, helpful, and positive manner
• Attend Koorsen-led continuous education and training on new and existing product lines
• Demonstrate a desire for professional growth through provided developmental training
• Demonstrate an understanding of and follow all safety regulations and practices
• Follow Koorsen policies, procedures, and core values and professionally represent Koorsen at all times
• Assist in other roles and responsibilities as assigned by the manager

Required

• 1 + years of administrative experience in a service industry
• Pass drug and background screenings
• Strong verbal and written communication skills
• Above average proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint
• Ability to handle confidential and sensitive information with discretion
• Strong work ethic and the desire to work effectively as a team member as well as independently to accomplish organizational objectives
• Above average ability to multi-task in a fast-paced environment while simultaneously navigating multiple systems/applications and phone call
• Previous industry experience in similar monitoring roles

Physical Demands:

• Must be able to sit for long periods
• Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Must be able to perform repetitive motions while using a computer
• While performing the duties of this job, the employee is regularly required to talk or hear.

HIRING PROCESS (in addition to an interview):

New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services and is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify. Background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles, are required for all Positions.