Monitoring and Outcomes Manager

2INgage; Irving (TX); On-site; USD 46,000 - 56,000; Full time

Job summary

2INgage is seeking a dedicated Quality Assurance professional in Irving, TX to monitor foster care litigation orders and oversee quality improvement efforts. This role supports compliance, reporting, and stakeholder collaboration.

The position emphasizes data analysis, staff guidance, and timely documentation, with travel as needed. A Bachelor's degree in human services or related field is required; a Master’s is preferred.

Qualifications

• Bachelor's degree in human services or related field required; Master's preferred.
• Strong analytical and problem-solving abilities with excellent organizational skills.
• Effective communication and presentation skills; proficiency in data analysis and reporting.

Responsibilities

• Monitor staff performance related to court orders, remedial plans, and required outcomes.
• Prepare and deliver timely reports to leadership.
• Coordinate documentation submission and ensure timely completion for stakeholders and auditors.
• Collaborate with case management, quality improvement teams, and external agencies including court monitors and SSCC partners.
• Assist in developing and implementing continuous quality improvement (CQI) plans.
• Provide guidance and training to staff to support compliance and process improvement.
• Maintain professional relationships with internal and external stakeholders.
• Travel as needed for meetings, training, or agency business.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication & presentation

Data analysis & reporting

Education

Bachelor's degree in human services or related field

Master's degree preferred

Tools

Office software

Data reporting tools

Job description

• Average salary is $50,811.00 (including wage, incentives, bonuses, overtime, shift differential, etc.)****

Job Type

Full-time

Department

Quality Management Center

Position Summary

Under the direction of the Vice President, this role monitors foster care litigation orders and heightened oversight requirements, tracks outcomes, and supports the development of quality improvement plans to ensure compliance and continuous improvement.

Key Responsibilities

• Monitor staff performance related to court orders, remedial plans, and required outcomes.
• Prepare and deliver timely reports to leadership.
• Coordinate documentation submission and ensure timely completion for stakeholders and auditors.
• Collaborate with case management, quality improvement teams, and external agencies, including court monitors and SSCC partners.
• Assist in developing and implementing continuous quality improvement (CQI) plans.
• Provide guidance and training to staff to support compliance and process improvement.
• Maintain professional relationships with internal and external stakeholders.
• Travel as needed for meetings, training, or agency business.
• Promote cultural sensitivity, teamwork, and organizational values.

Qualifications

• Education/Experience: Bachelor's degree in human services or related field required (Master's preferred) with at least two years of child welfare experience.
• Skills:
  • Strong analytical, problem-solving, and organizational skills
  • Effective communication and presentation abilities
  • Proficiency in data analysis, reporting, and standard office software

Additional Requirements

• Valid driver's license (if driving for agency business)
• Ability to manage multiple priorities and meet deadlines

Key Accountability

Ensure compliance with foster care litigation orders by monitoring performance, tracking outcomes, and supporting quality improvement initiatives.

TFI is an Equal Opportunity Employer.