Monitoring and Outcomes Manager

Mainstream Nonprofit Solutions; Irving (TX); On-site; USD 51,000 - 58,000; Full time

Job summary

Mainstream Nonprofit Solutions in Irving, TX seeks a quality-focused professional to monitor court orders and outcomes, and to support quality improvement across programs. You will prepare leadership reports and coordinate documentation for reviewers and auditors.

The role emphasizes CQI leadership, staff training, and cross-functional collaboration with case management, QA teams, and external monitors, with travel as needed.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• At least two years of child welfare experience.
• Strong analytical, communication and data-reporting abilities.

Responsibilities

• Monitor staff performance related to court orders and required outcomes.
• Prepare and deliver timely reports to leadership.
• Coordinate documentation submission for stakeholders and auditors.
• Collaborate with case management, QA teams, and external agencies.
• Assist in developing and implementing CQI plans.
• Provide guidance and training to staff on compliance and processes.
• Maintain professional relationships with stakeholders.
• Travel as needed for meetings or training.
• Promote cultural sensitivity and organizational values.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication

Data analysis

Reporting

Education

Bachelor’s degree in human services

Master’s degree preferred

Job description

Description

****Average salary is $50,811.00 (including wage, incentives, bonuses, overtime, shift differential, etc.)****

DEPARTMENT: Quality Management Center

Position Summary

Under the direction of the Vice President, this role monitors foster care litigation orders and heightened oversight requirements, tracks outcomes, and supports the development of quality improvement plans to ensure compliance and continuous improvement.

Key Responsibilities

• Monitor staff performance related to court orders, remedial plans, and required outcomes.
• Prepare and deliver timely reports to leadership.
• Coordinate documentation submission and ensure timely completion for stakeholders and auditors.
• Collaborate with case management, quality improvement teams, and external agencies, including court monitors and SSCC partners.
• Assist in developing and implementing continuous quality improvement (CQI) plans.
• Provide guidance and training to staff to support compliance and process improvement.
• Maintain professional relationships with internal and external stakeholders.
• Travel as needed for meetings, training, or agency business.
• Promote cultural sensitivity, teamwork, and organizational values.

Qualifications

• Education/Experience: Bachelor’s degree in human services or related field required (Master’s preferred) with at least two years of child welfare experience.
• Skills:
  • Strong analytical, problem-solving, and organizational skills
  • Effective communication and presentation abilities
  • Proficiency in data analysis, reporting, and standard office software

Additional Requirements

• Valid driver’s license (if driving for agency business)
• Ability to manage multiple priorities and meet deadlines

Key Accountability

Ensure compliance with foster care litigation orders by monitoring performance, tracking outcomes, and supporting quality improvement initiatives.

TFI is an Equal Opportunity Employer.

Requirements

Predictive Index Assessments assist hiring managers to determine if a candidate may be a good match for the position.

Please complete a Predictive Index Assessments at the following link below:

https://assessment.predictiveindex.com/692W/e8e61407-9875-42e6-88ed-628cbf229245?type=candidateba

The PI Assessment takes 5-7 minutes to complete. There are no right or wrong answers.