Monitor Technician - Telemetry Unit

Albany Med Health System; City of Glens Falls (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Albany Med Health System onsite Monitor Technician oversees up to 10 patient rooms using a centralized screen array to ensure patient safety. You’ll use digital 2-way headsets to guide at-risk patients and promptly summon nursing staff when needed, while collaborating with RNs for updates and shift reports.

You must maintain strict confidentiality, communicate compassionately, and adhere to safety rules, with BLS certification and hospital experience valued.

Qualifications

• Education and clinical experience aligned to patient observation.
• High school diploma or GED required with hospital exposure.
• Active BLS certification or at time of hire.
• Experience in direct patient care valued.

Responsibilities

• Monitor up to 10 patient rooms simultaneously on a centralized screen array.
• Use digital 2-way audio headsets to guide and redirect patients engaging in at-risk behaviors.
• Immediately summon floor nursing staff when a patient requires physical assistance or poses a risk.
• Partner with RNs to receive patient updates and provide shift-to-shift reports.
• Deliver compassionate, clear explanations to patients while maintaining confidentiality.
• Seek help or advice when patient poses threat to themselves or others.
• Participate in collaborative identification and reporting of patient safety issues and programs.
• Ensure patient environment safety by removing hazards and reporting findings to Charge Nurse/ANM/NM.
• Demonstrates safe work practices and participate in safety programs.

Skills

Focused Multitasking

Tech-Savvy

Strong Communicator

Professional Discipline

Education

High School Diploma or GED

Hospital Familiarity

Clinical Background

BLS Certification

Tools

Windows OS

Headset Communication Tools

Job description

Compensation: $18.75 to $28.13 per hour. (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.)

The Impact You Can Make

As an onsite Monitor Technician, you provide a protective eye over our most vulnerable patients. Your rapid verbal intervention and sharp communication prevents falls, injuries, and critical safety events before they happen.

In this role, you will:

• Monitor up to 10 patient rooms simultaneously on a centralized screen array with total focus.
• Use digital 2-way audio headsets to guide and redirect patients engaging in at-risk behaviors.
• Immediately summon floor nursing staff when a patient requires physical assistance or poses a risk.
• Partner with RNs to receive patient updates and provide shift-to-shift reports.
• Deliver compassionate, clear explanations to patients while maintaining strict institutional confidentiality.
• Actively seek help or advice as soon as possible when a patient appears to pose a threat to themselves or others.
• Proactively participate in the collaborative identification and reporting of patient safety issues, department safety programs, and organizational safety rules.
• Assure patient environment safety by seeking immediate assistance with the removal of potential environmental hazards and safety issues from the room, reporting all findings directly to the Charge Nurse, ANM, or NM.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

What You Bring (Requirements)

Education & Experience

• Education: High School Diploma or G.E.D. equivalent.
• Hospital Familiarity: General knowledge of hospital settings (preferred).
• Clinical Background: Prior experience in direct patient care or a hospital environment is highly valued.
• BLS Certification: Active Basic Life Support (BLS) Certification (or obtained at time of hire)

Skills & Abilities

• Focused Multitasking: Ability to remain highly alert, prioritize simultaneous events, and manage up to 10 screens.
• Tech-Savvy: Basic proficiency in Microsoft Windows, computer operations, and headset communication tools.
• Strong Communicator: Exceptional discretion, courtesy, and efficiency when speaking with patients, families, and staff.
• Professional Discipline: Commitment to zero distractions (no personal cell phones/electronics) during active observation shifts.