Monitor Technician - Telemetry Unit

Socket.dev; City of Glens Falls (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Glens Falls Hospital is seeking an onsite Monitor Technician to observe patient rooms using a centralized display and to respond swiftly to at-risk behaviors with clear, compassionate communication.

The role emphasizes safety, collaboration with nursing staff, patient confidentiality, and strict adherence to hospital policies, with emphasis on multitasking and accurate reporting.

Qualifications

• Education: High School Diploma or G.E.D. equivalent.
• Hospital familiarity: General knowledge of hospital settings (preferred).
• Clinical background: Prior experience in direct patient care or a hospital environment is highly valued.
• BLS Certification: Active Basic Life Support (BLS) Certification (or obtained at time of hire).

Responsibilities

• Monitor up to 10 patient rooms simultaneously on a centralized screen array.
• Use digital 2-way audio headsets to guide and redirect patients engaging in at-risk behaviors.
• Immediately summon floor nursing staff when a patient requires physical assistance or poses a risk.
• Partner with RNs to receive patient updates and provide shift-to-shift reports.
• Deliver compassionate, clear explanations to patients while maintaining strict confidentiality.
• Actively seek help or advice as soon as possible when a patient appears to pose a threat to themselves or others.
• Identify and report patient safety issues and participate in safety programs.
• Ensure patient environment safety by removing hazards and reporting findings.

Skills

Focused multitasking

Tech-savvy

Strong communicator

Professional discipline

Education

High school diploma

Tools

Windows

Headset communication tools

Job description

Compensation

$18.75 to $28.13 per hour. (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.)

The Impact You Can Make

As an onsite Monitor Technician, you provide a protective eye over our most vulnerable patients. Your rapid verbal intervention and sharp communication prevents falls, injuries, and critical safety events before they happen.

In this role, you will:

• Monitor up to 10 patient rooms simultaneously on a centralized screen array with total focus.
• Use digital 2-way audio headsets to guide and redirect patients engaging in at-risk behaviors.
• Immediately summon floor nursing staff when a patient requires physical assistance or poses a risk.
• Partner with RNs to receive patient updates and provide shift-to-shift reports.
• Deliver compassionate, clear explanations to patients while maintaining strict institutional confidentiality.
• Actively seek help or advice as soon as possible when a patient appears to pose a threat to themselves or others.
• Proactively participate in the collaborative identification and reporting of patient safety issues, department safety programs, and organizational safety rules.
• Assure patient environment safety by seeking immediate assistance with the removal of potential environmental hazards and safety issues from the room, reporting all findings directly to the Charge Nurse, ANM, or NM.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

What You Bring (Requirements)

Education & Experience

• Education: High School Diploma or G.E.D. equivalent.
• Hospital Familiarity: General knowledge of hospital settings (preferred).
• Clinical Background: Prior experience in direct patient care or a hospital environment is highly valued.
• BLS Certification: Active Basic Life Support (BLS) Certification (or obtained at time of hire)

Skills & Abilities

• Focused Multitasking: Ability to remain highly alert, prioritize simultaneous events, and manage up to 10 screens.
• Tech-Savvy: Basic proficiency in Microsoft Windows, computer operations, and headset communication tools.
• Strong Communicator: Exceptional discretion, courtesy, and efficiency when speaking with patients, families, and staff.
• Professional Discipline: Commitment to zero distractions (no personal cell phones/electronics) during active observation shifts.

Mission

Our mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Benefits

Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found on the career page here.