Monetization Product Ops Tech Specialist

TikTok; San Jose (CA); On-site; USD 108,000 - 151,000; Full time

Job summary

TikTok is seeking a Technical Product Specialist to support monetization product operations for advertisers and internal teams. You will troubleshoot complex issues, enable new ad products, and align vendor training globally, acting as the bridge to product and engineering teams.

The role requires strong English and Japanese, 2+ years in related roles, and solid collaboration across APAC and US teams. A regular, on-site position in San Jose, CA is offered with full benefits.

Qualifications

• Bachelor’s degree in computer science or equivalent practical experience.
• 2+ years in customer/technical support, product operations, or customer success.
• Fluent in English and Japanese for APAC stakeholders.
• Ability to troubleshoot product and technical issues via tickets.
• Strong communication with internal stakeholders and advertisers.
• Basic data awareness and attention to detail for audits and documentation.
• Ability to collaborate across teams and align on actions.

Responsibilities

• Troubleshooting: Investigate and resolve technical issues via tickets.
• Product Support Enablement: Rollout and adoption of new advertising products.
• Vendor Training: Upskill vendor teams and align across global hubs.
• Quality Audits: QA resolved tickets and improve documentation.
• Technical Collaboration: Bridge client-facing and product/engineering teams.

Skills

English & Japanese fluency

Troubleshooting

Cross-functional collaboration

Ticketing systems

Communication skills

Data awareness

Education

Bachelor’s degree in computer science or equivalent

Tools

Ticketing systems

Job description

TikTok is seeking a Technical Product Specialist to support monetization product operations for advertisers and internal teams. You will troubleshoot complex issues, enable new ad products, and align vendor training globally, acting as the bridge to product and engineering teams.

The role requires strong English and Japanese, 2+ years in related roles, and solid collaboration across APAC and US teams. A regular, on-site position in San Jose, CA is offered with full benefits.