Mold Technician/ Crew Chief

ZipRecruiter; West Hartford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in mold and odor remediation is seeking a Mold Tech to provide outstanding customer service and manage remediation processes. The role involves working in various environments and requires strong communication and self-management skills. Training will be provided, and candidates must be flexible with schedules.

Qualifications

• Willingness to obtain GHS certification courses.
• Awareness of health and safety issues.

Responsibilities

• Provide excellent customer service and manage workflow efficiently.
• Collaborate with team members and address customer needs.
• Service existing accounts and resolve issues.

Skills

Customer Service

Communication

Self-Management

Education

Technical Degree or Certification

Job description

Job Description: Mold Tech

We specialize in mold and odor remediation, aiming to provide quality customer service. Training will be offered.

Pay rates:

• Mold Tech: $20.00 to $25.00 per hour
• Crew Chief: $25.00 to $35.00 per hour

Responsibilities

• Provide excellent customer service, support visits, and coordinate workflow to ensure efficiency.
• Manage testing, remediation, and related services to adhere to proper processes.
• Use POS/CRM systems effectively to complete jobs and communicate with team and clients.
• Collaborate with team members and share information organization-wide to foster positive relationships.
• Address customer needs by making appropriate recommendations and briefings, following accurate procedures.
• Maintain customer satisfaction through problem-solving, suggesting additional services, and recommending improvements.
• Service existing accounts by analyzing work orders, planning daily schedules, reviewing concerns, conducting tests, and resolving issues.

Qualifications & Skills

• Technical degree or certification, or willingness to obtain GHS certification courses.
• Awareness of health and safety issues.
• Flexibility to work various schedules and shifts.
• Excellent customer service, communication, and self-management skills.
• Reliable transportation and valid driver’s license.
• Ability to pass drug and background checks.
• Comfortable working in attics, basements, crawl spaces, and confined spaces.