Guest Room Attendant

Omni Hotels; Irving (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels is seeking a Guest Room Attendant in Irving, TX to maintain high cleanliness standards across guest rooms. You will make beds, clean bathrooms, vacuum, dust, restock supplies, and communicate room status to the team.

The role requires strong attention to detail and excellent customer service while following Omni Safe and Clean protocols. The position requires physical stamina to stand and move for long periods, flexibility to work nights and weekends, and the ability to multitask in

Qualifications

• Strong attention to detail and a commitment to cleanliness.
• Excellent customer service with clear verbal communication.
• Professional appearance and positive demeanor.
• Prior housekeeping or environmental services experience preferred.
• Ability to stand/walk for extended periods and handle busy environments.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Ability to work under pressure and manage multiple priorities.
• Reliability and punctuality.

Responsibilities

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Skills

Attention to detail

Customer service

Verbal communication

Professional appearance

Housekeeping experience

Physical stamina

Flexible hours

Multitasking

Calm under pressure

Punctuality

Tools

Payroll systems

Job description

Overview:

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities:

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.


• Uphold Omni Safe and Clean processes.


• Restock and replace used items within guest rooms.


• Communicate clean status of each room upon completion.


• Remove room service trays and tables from guest rooms.


• Stock supply cart and ensure that it is neat and well organized at all times.


• Check all equipment prior to and after use to ensure that it is in good working order.


• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.


• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.


• Attend all required department trainings and meetings.


• Perform any other duties required by management.

Qualifications:

• Strong attention to detail.


• Excellent customer service and verbal communication skills.


• Maintain a professional business appearance, attitude, and performance.


• Prior housekeeping experience required or other relevant environmental services experience.


• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.


• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.


• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.


• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.


• Must have the ability to report to work on time and when scheduled.


• Must have the ability to stand and/or walk for extended periods of time.


• Must meet standards of appearance and maintain a high level of personal hygiene at all times.


• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.


• Computer literacy to include: Payroll systems.