Modern Workplace Automation Developer

CRC Group; Town of Charlotte (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

CRC Group is seeking an Automation Engineer to reduce manual work by building scalable tools for Modern Workplace operations. You will design scripts and workflows with PowerShell, integrate Graph, Intune, Entra ID, and Windows 365, and implement self-healing strategies across Windows and macOS.

You’ll work in an Agile environment, contribute to DevOps practices, and help validate OS updates and deployments with automation, telemetry, and AI-enabled workflows.

Qualifications

• Five years of related automation experience.
• Strong PowerShell scripting with advanced functions and secure credentials.
• Experience with Microsoft Graph API, REST APIs, JSON, OAuth.
• Hands-on with Azure Automation, Azure Functions, Logic Apps, Power Automate or similar.
• Familiarity with Git-based workflows (Azure DevOps or GitHub).
• Knowledge of endpoint management concepts (Autopilot, policies, baselines).
• Experience with Windows 365 Cloud PC, AVD, or desktop modernization is a plus.

Responsibilities

• Design, build, and maintain scripts, tools, and workflows automating Modern Workplace operations.
• Develop integrations using Graph, Intune, Entra ID, Windows 365, ServiceNow, and related APIs.
• Create automation for policy, provisioning, remediation, and device management across Windows/macOS.
• Implement proactive remediation, telemetry, and self-healing using NexThink and automation tooling.
• Manage DevOps backlog, source control, CI/CD pipelines, and deployment docs.
• Develop automated validation for OS updates and app deployments before production.

Skills

PowerShell scripting

Microsoft Graph API

REST APIs

Azure Automation

Azure Functions

GitHub / Azure DevOps

Intune / Autopilot knowledge

NexThink / Digital Employee Experience

Tools

Intune

Entra ID

Windows 365

ServiceNow

Power Platform

Job description

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You’ll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Primary Outcome: Role is expected to reduce manual operational work through automation, standardization, reusable tooling, and measurable improvements in deployment speed, support efficiency, compliance, and user experience.

Delivery Model: Expectation for Agile delivery, user stories, acceptance criteria, sprint participation, backlog grooming, demos, and operational handoff.

Responsibilities

• Automation and Tool Development: Design, build, and maintain scripts, tools, workflows, and integrations that automate Modern Workplace operations, including endpoint management, application deployment, provisioning, remediation, reporting, and user self-service capabilities.
• API and Platform Integration: Develop integrations using Microsoft Graph, Intune, Entra ID, Windows 365, ServiceNow, Azure Automation, Power Platform, and related APIs to streamline operational processes and reduce manual work.
• Endpoint Engineering: Develop and maintain automation for Intune policies, compliance baselines, configuration profiles, application packaging, Autopilot workflows, update rings, and device remediation actions across Windows and macOS environments.
• Digital Experience and Self-Healing: Build proactive remediation, telemetry-driven alerting, and self-healing capabilities using tools such as NexThink, Intune remediation scripts, PowerShell, Azure Functions, Logic Apps, or other automation platforms.
• DevOps Delivery: Use Azure DevOps or GitHub for backlog management, source control, branching, pull requests, CI/CD pipelines, release documentation, and repeatable deployment of Modern Workplace solutions.
• Testing and Validation Automation: Create automated validation routines for OS updates, application deployments, Intune policy changes, W365 provisioning, and user experience checks before production rollout.
• AI and Copilot Enablement: Contribute to AI-enabled workplace solutions, including Copilot agent governance, prompt/workflow automation, usage reporting, and controlled adoption of AI tools within the Modern Workplace environment.

Required Skills

Five years of related experience in the following areas:

• Strong PowerShell scripting experience, including advanced functions, modules, error handling, logging, and secure credential handling.
• Experience with Microsoft Graph API, REST APIs, JSON, OAuth/app registrations, and automation against Microsoft 365, Intune, Entra ID, and Windows 365 services.
• Hands‑on experience with Azure Automation, Azure Functions, Logic Apps, Power Automate, Power Apps, or similar workflow and automation services.
• Familiarity with Git-based development practices, Azure DevOps or GitHub, work item management, pipelines, release controls, and documentation standards.
• Understanding of endpoint management concepts including Autopilot, compliance policies, configuration profiles, security baselines, update rings, application packaging, and remediation scripts.
• Experience supporting Windows 365 Cloud PC, AVD, or virtual desktop modernization initiatives, including image strategy, application inventory, migration planning, and user transition support.
• Knowledge of macOS management with Jamf Pro and Apple Business Manager is preferred.
• Experience with Digital Employee Experience tooling, such as NexThink, for telemetry, proactive remediation, dashboards, and end‑user experience improvement is preferred.
• Ability to translate operational pain points into reusable engineering solutions, documented standards, and measurable outcomes.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we’re committed to supporting every aspect of teammates’ well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination Provision E-Verify