Modern Applications Sales Support Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Join an employee-owned company as a Modern Applications Sales Support Specialist, where you'll handle customer inquiries and support sales reps while maintaining a professional image. This entry-level, full-time role offers a collaborative culture alongside excellent benefits, including a 401k and tuition assistance.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Dental, Vision

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Qualifications

• 1 to 3 years of office or call center customer service experience.
• Basic knowledge of computer hardware and Microsoft Office.

Responsibilities

• Manage incoming calls and respond to inquiries about ETAs, pricing, and inventory.
• Assist sales team, process orders and returns via phone and email.
• Welcome, educate, and activate new accounts.

Skills

Computer hardware knowledge

Professional communication

Education

Associate’s degree or higher preferred

Job description

Join to apply for the Modern Applications Sales Support Specialist role at D&H Distributing.

We are seeking a Sales Support Specialist for a hybrid role based in either Harrisburg, PA or Tampa, FL.

About D&H Distributing

• Employee-Owned company with a collaborative culture and industry-leading service.
• Offers benefits including Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Dental, Vision, Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and more.
• Supports community engagement and sustainable business practices.

Position Overview

This customer-facing role combines sales and customer service, working with sales teams to achieve customer satisfaction, revenue, and business goals aligned with D&H’s values.

Responsibilities

• Manage incoming calls and respond to inquiries about ETAs, pricing, inventory, and post-sale requests.
• Provide product and service information to customers.
• Maintain current customer information using CRM tools.
• Handle inbound calls, emails, and IMs; resolve customer issues.
• Welcome, educate, and activate new accounts.
• Project a professional image through communication channels.

Support Tasks

• Assist sales team, process orders and returns via phone, email, and proprietary software (CCA).
• Understand vendor programs to independently create and place orders.
• Support sales reps in their absence, including order processing and account servicing.
• Order entry, bids, quotes, and reactivating inactive accounts.
• Adhere to company policies and ethics.

Additional Duties

• Process product returns (RMAs).
• Interact with vendors and other departments.
• Attend training sessions and meet service level goals.
• Maintain a tidy work area and support cross-training as needed.

Requirements

• Basic knowledge of computer hardware and Microsoft Office.
• Professional communication skills.
• Ability to use PC, phone, and office equipment.

Education & Experience

• Associate’s degree or higher preferred.
• 1 to 3 years of office or call center customer service experience.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: IT Services and IT Consulting