Moderation Operations & Quality Assurance Coordinator

Syndigo; Chicago (IL); Hybrid; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance

PTO and volunteer time off

Disability insurance

401(k)

Job summary

Syndigo is seeking a Moderation Operations Coordinator in Chicago, a hybrid, hourly role with 2 days in office weekly. You will support daily moderation activities, maintain quality standards, and assist moderators by resolving routine questions while contributing to consistent moderation.

Join a team that maintains policy adherence, analyzes moderation outcomes, and shares improvement insights to help protect brand integrity and ensure accurate content across our platform.

Qualifications

• 2+ years of moderation, QA, compliance review, content review, trust & safety, audit, or other experience involving applying detailed guidelines, reviewing work for accuracy, and making quality decisions

Responsibilities

• Perform monthly quality checks on AI and human moderation to ensure consistency, accuracy, and policy adherence.
• Monitor escalated moderation decisions and complex review scenarios.
• Respond to moderator questions and provide guidance as needed.
• Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager.
• Serve as the subject matter resource on moderation policies and best practices.

Skills

Moderation

QA

Compliance

Content review

Trust & safety

Audit

Job description

Syndigo is seeking a Moderation Operations Coordinator in Chicago, a hybrid, hourly role with 2 days in office weekly. You will support daily moderation activities, maintain quality standards, and assist moderators by resolving routine questions while contributing to consistent moderation.

Join a team that maintains policy adherence, analyzes moderation outcomes, and shares improvement insights to help protect brand integrity and ensure accurate content across our platform.