Moderate Represented Litigation Adjuster - TX - Remote

Allstate; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K/pension

Education reimbursement

Work-life balance

Job summary

Allstate seeks an experienced Represented/Litigation Bodily Injury Adjuster to join a remote team handling Texas-based claims. You will investigate auto accidents, assess coverage and liability, and negotiate settlements with customers, attorneys, and third parties.

Expect collaboration via calls, email, and text while maintaining meticulous claims documentation. Ideal candidates have 3+ years in represented/litigation BI, Texas exposure, and familiarity with NextGen, Mitchell Decision Point, or

Qualifications

• 3+ years of experience handling represented third-party Bodily Injury claims.
• Experience managing litigated Bodily Injury claims.
• Experience handling claims in Texas.
• Extensive knowledge of Gross Tort Value and Risk Analysis, a plus.
• Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

Responsibilities

• Investigate automobile accident claims with property damage and bodily injury.
• Communicate with customers and attorneys through calls, email, and text.
• Assess coverage, liability, and damages to reach fair settlements.
• Negotiate settlements with parties in accordance with legal and company standards.
• Document work clearly in the claims system and maintain records.

Skills

Communication skills

Phone communication

Remote work ability

Time management

Critical thinking

Negotiation

Tools

NextGen

Mitchell Decision Point

Casualty Center

Job description

Job Description

A day in the life of a Represented/Litigation Bodily Injury Adjuster, and what it takes to do the job:

The individual selected for this role will join a team who primarily handles claims in Texas.

As a Represented/Litigation Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert -you’ll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always.
• The Investigator - you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• 3+ years of experience handling represented third-party Bodily Injury claims.
• Experience managing litigated Bodily Injury claims.
• Experience handling claims in Texas.
• Extensive knowledge of Gross Tort Value and Risk Analysis, a plus
• Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensi