Mobility Dispatch Supervisor

Hertz; Newark (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Rental discount

Paid time off

Medical/Dental/Vision plan

401(k) employer matching

Parental leave

Educational reimbursement

Employee discounts

Job summary

Fleet Mobility Solutions, LLC is seeking a Mobility Dispatch Supervisor to oversee drivers and the Mobility Coordinator team for fleet mobility services. You will lead daily operations and ensure adherence to policies, while managing key performance metrics in attendance, safety, and customer service.

This role requires strong leadership, effective communication, and the ability to coach staff in a fast-paced environment. The position offers competitive hourly compensation and benefits.

Qualifications

• Experience leading a team and coaching staff.
• Strong communication and organizational skills.
• Familiarity with safety protocols and fleet operations.

Responsibilities

• Supervise daily office activities (fleet, utilization, schedules, etc).
• Oversee location operations, vehicle assignment and maintenance coordination.
• Coach Mobility Support Specialist and Drivers on key metrics.
• Lead workforce management: hires, training, safety courses, shift planning.
• Coordinate with maintenance teams to address vehicle issues.
• Oversee cleaning/preparation of the vehicle fleet and communicate with aLocation manager.

Skills

Leadership

Microsoft Excel

Communication

Safety awareness

Coaching/Training

Tools

Microsoft Office

Job description

Job Description

As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team for Fleet Mobility Solutions, LLC. You’ll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures.

A Day In The Life

The Dispatch Supervisor is responsible for assisting and leadership of the operation of their assigned Fleet Mobility location. The salary range for this position is $22/hr.

What You’ll Do

• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
• Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
• Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
• Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
• Oversee the team responsible for cleaning and preparing the vehicle fleet
• Communicate consistently and frequently with location manager

What We’re Looking For

• Experience in a leadership role, proven ability to coach and lead a team
• Moderate in Excel and Microsoft Office
• Thrives working in a fast paced environment
• Values safety and organization
• Excellent communication skills
• Valid NJ if applicable) driver's license
• Must pass a background check, MVR, fingerprinting and drug screen (NJ, if applicable)
• Must be 23 years of age or older
• Flexibility in scheduling which may include nights weekends and holidays
• Ability to drive process and organizational change
• Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
• Computer literate and detailed oriented
• Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment
• Excellent organization, time management, delegation, and prioritization skills

Physical Requirements

• Able to communicate effectively
• Able to lift and carry up to 50 pounds occasionally.
• Able to sit and stand for extended periods.

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan Options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#ZR

About Us

Fleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States.

US EEO STATEMENT

Fleet Mobility Solutions, LLC. and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" operate in the United States. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.