Mobility Assessment Evaluator

mtminc; Stockton (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

MTM Transit is seeking a Mobility Assessment Evaluator to review ADA paratransit applications, conduct applicant interviews, and perform functional assessments to determine eligibility.

You will maintain documentation, provide final determinations to the Client, and collaborate with the leadership and QA teams to improve processes. Location: Stockton, CA. Bachelor’s degree and ADA knowledge preferred, with 3+ years of relevant experience.

Qualifications

• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or related field.
• 3+ years of professional experience working with individuals with disabilities.
• Experience with ADA regulations and sensitivity to disability-related issues.
• Experience in functional assessment of individuals with disabilities.

Responsibilities

• Determines final eligibility based on application, interview, and assessments.
• Conduct in-person interviews to assess mobility capabilities.
• Determine required functional assessments for applicants.
• Provide written eligibility documentation to Client within contractual timeframes.
• Maintain accurate documentation and case logs.
• Input data into Client software (Trapeze) as needed.
• Communicate with MTM and Client personnel to ensure high-quality service.
• Participate in training and community outreach as required.

Skills

Interviewing

Assessment

ADA knowledge

Communication

Education

Bachelor's degree

Job description

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the Client.

Location: 421 East Weber Avenue Stockton, CA 95202

What you'll do:

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
• Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
• Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant's case, as needed
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an outdoor course
• Physical Functional Assessment using an indoor course
• FACTS
• MMSE
• Apply information obtained to determine applicant's capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by MTW and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadline
• Process mail-in applications within the contractual deadline as assigned
• Assist with conducting phone calls to applicants and providers
• Conduct phone interviews, as needed
• Input all information into Client software (Trapeze) and other software as appropriate
• Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
• Must conform to MTM's HIPAA standards

What you'll need:

Experience, Education & Certifications:

• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor's degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
• 3+ years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities

Skills:

• Solid interviewing, assessment and observational skills