ADA Mobility Assessment Evaluator

MTM, Inc; Baltimore (MD); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Baltimore, MD seeks a Mobility Assessment Evaluator to determine ADA paratransit eligibility through application review, interviews, and functional assessments. You will conduct in-person evaluations, gather information, and prepare eligibility determinations for the client within required timeframes.

The role requires bachelor’s or equivalent plus 3+ years with disabilities, ADA knowledge, and strong communication.

Qualifications

• Bachelor’s degree in a related field or equivalent plus two years of eligibility assessment experience.
• 3+ years of professional experience working with individuals with disabilities and knowledge of ADA regulations.

Responsibilities

• Determine final eligibility based upon the application, interview, functional assessment and any supplemental information.
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided.
• Perform functional assessments with applicants to determine eligibility for ADA paratransit service.
• Provide written eligibility determinations to Client within ADA required and contracted time frame.
• Input information into Trapeze and other software; maintain applicant tracking logs and reports.

Skills

Interviewing

Assessment

Observational skills

Communication

Microsoft Office

Confidentiality

Customer service

Education

Bachelor’s degree in human and social services, rehabilitation, behavioral health services, or a healthcare-related field

High school diploma + 2 years eligibility assessment experience

Tools

Trapeze

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.What will your job look like?The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the Client.Location: MTA Assessments- Baltimore, MDPay: $25/HourWhat you’ll do:Determines final eligibility based upon the application, interview, functional assessment and any supplemental informationConduct in-person interviews to assess mobility capabilities and review any supplemental information providedDetermine what functional assessments the applicant will be required to undergoProvide written eligibility determination documentation to Client within ADA required and contracted time frameReads and interprets ADA paratransit applications, intake forms, and professional verification formsReview interview results and application paperwork and follow up on assessments and professional verifications, as neededProvide further written documentation to Client upon requestAssist the leadership team in identifying process improvement opportunitiesConduct functional physical and/or cognitive assessment with applicants that may include:Physical Functional Assessment using an outdoor coursePhysical Functional Assessment using an indoor courseFACTSMMSEApply information obtained to determine applicant’s capability to independently ride fixed route transportationProvide required forms to administrative personnel for data-entry and eligibility letter generationParticipate in staff meetings with leadership and/or ClientParticipate in community outreach and education as neededParticipate in initial and on-going training as required by MTM and ClientComplete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and ClientInput all information into Client software (Trapeze) and other software as appropriateBuild rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer serviceParticipate in appeals process, upon requestMaintain a positive attitude when interacting with individuals, support Staff and caregiversWork with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and trainingMust conform to MTM’s HIPAA standardsWhat you’ll need:Experience, Education & Certifications:Bachelor’s degree in human and social services, rehabilitation, behavioral health services, or a healthcare-related field (may substitute high school diploma or equivalent plus two (2) years of eligibility assessment experience, and completion of a job-specific eligibility assessment training program).3+ years of professional experience working with individuals with disabilitiesExperience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adultsCapability to perform all required assessments to determine eligibilityExperience conducting information-gathering relating to ADA Paratransit eligibilityRelated experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilitiesSkills:Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse populationAbility to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocolsAbility to clearly communicate their findings and observations on the required database reports and notes, as well as in certification lettersIntermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)Desire to learn additional programsExcellent organizational and multi-tasking skillsAbility to work flexible hoursFamiliarity with MS Office Suite.Ability to adapt to a rapidly changing environmentAbility to work under limited supervisionAbility to make clear and factual observationsAdditional language skills are preferredAbility to maintain high level of confidentialityKnowledge of the public transportation system & servicesKnowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibilityAbility to work well with the elderly and individuals with disabilitiesEven better if you have...Licensed PT/OT Therapist or certification in COTA, OT, or PT preferred.Knowledge of Paratransit guidelines, preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTMTransit